Redo

We switched to Redo for managing returns, and it's been a game-changer for us. The process is so streamlined that customers can handle their own returns while we manage manual processing without the usual headaches. What really impressed us was how easy it was to add exchanges to the mix. That flexibility has been huge for keeping customers satisfied and, honestly, for protecting our bottom line. The support team deserves a shout-out too. From day one through a recent hiccup with our workflow, they've been genuinely helpful. Cade specifically jumped in when we had an issue and sorted it out in minutes with just a few clarifying questions. That kind of responsiveness makes all the difference. Cade absolutely deserves 10 stars.

EVERYONE SEEING THIS, PLEASE NOTE THIS IS A 6-STAR REVIEW! The team at Redo has been amazing from Day 1. Nick Smith and team were able to take a Shopify custom code situation we were dealing with, triage the issue, and deploy a solution within 30 minutes. I wish all our vendors moved with that much speed and enthusiasm. Nick, Grant, Talmage, and the whole team there is amazing.

We are using Redo for our returns and we have been blown away with how easy it is to use. The onboarding process was very quick and simple, we barely had to do a thing! There were no interruptions on our website and our customers are loving how easy the portal is to use. Thanks Sam for introducing us to Redo and Will for all your technical help behind the scenes. We definitely recommend giving Redo a try!

Customer service set up a call with us within the hour to fix how we wanted our Redo to operate on our site on our behalf. They also answered technical questions we were having about scam/fraud charges and fixed the issue as well.

Redo is the best app for everything I need todo with my Shopify stores. From Shipping to Marketing they cover it all and it works great!

Dallin and the team over at Redo are top notch. Always ready to assist on whatever we bring to the table. Keep up the great work.

Thanks Cade for your help!

Redo is the best decision we ever made! We made the switch and Redo provides and offers everything we need. They cater to our needs and work the best of their ability to provide all the specific things we need. Not to mention how attentive they are in helping us.

First App Review in 14 Years – REDO Changed Our Game. After 10 years with ShipStation, we hit a wall during the holidays. Over 100 packages with incorrectly issued tracking numbers. Zero accountability. We were done. When REDO came knocking, we took a chance. Best decision we've made for operations. Nick didn't just hop on a Zoom call he flew out to personally onboard us at HQ in Los Angeles. That's the standard here. The whole team has exceeded our expectations on every single level: reliability, responsiveness, execution. This is the first app review I've ever written on Shopify. If you're still with ShipStation and getting the run-around, stop waiting. Make the switch. Mik|Owner Brave Star Selvage

We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner

Very easy to use and the team is super helpful!

Been using REDO since they launched. The platform is super efficient and their customer service is unmatched they handle anything you need anytime you need it.

We have been using REDO for 2 years and LOVE IT! Customer service is amazing, any changes we need they work very hard to accommodate our needs and the customer. Returns are easy and our customers love that they are able to return items for the $1.98 charge.

Dallin is a legend. REDO has proven to be a reliable and intuitive operating system that has changed our workflow for the better. The staff are extremely helpful and always have a resolution for any problem that arise. Thanks REDO!

We recently switched from doing everything through Shopify to utilizing Redo for fulfillment, returns portal, claims, etc and I couldn't recommend it enough! It was a very easy switch as their customer service is extremely supportive and quick to respond. They offer so many upgrades from Shopify that it takes our online store to the next level of professionalism and customer friendly. Love Redo and the whole team we have worked with :)

Great SERVICE highly recommend Helping everyone even after hours Customer are very happy with this app

Fast service when we have questions so we can get back to servicing our customers timely.

We love Redo!! The platform helps our business run smoothly and efficiently both on the returns/exchanges side and now with their amazing customer service portal. The whole team is amazing and super supportive whenever needed.

I am a very detailed person, and while using REDO, if I find something that I do not like, it gets fixed ASAP. Using REDO for returns is also easy and very UX appealing. They are also improving really fast. My company signed with them only at the end of June 2025, but so many things have changed and improved already. At the moment, I am very happy that I chose REDO for my return to my workplace.