Redo
Everything your brand needs. In one intelligent platform.
Rating
4.9
feedback
588
chart
#1,359
All reviews
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May 5, 2026
Aggressive AI Chatbot refuses to answer my questions. Don't use this app.
Thank you for taking the time to leave this review, feedback like yours is exactly how we improve. We're sorry to hear about your experience with our AI chatbot. This isn't the experience we want for anyone, and your review prompted us to make meaningful changes to how our chatbot handles conversations so you and others don't run into the same issue going forward. Thanks!
April 24, 2026
★☆☆☆☆ We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience. We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement. We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.
Thank you for sharing this, we take feedback like yours seriously, especially this early in your experience with us. We completely understand the frustration, and you're right that accurate financial calculations are a baseline requirement, not a nice-to-have. That's not acceptable and we own that. We know you're already working with our team to get everything sorted out, and we're committed to staying on it until things are running the way they should. We want to make sure Redo lives up to what you were promised when you made the switch.
March 20, 2026
We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner
Hi West Coast Leather team, I really appreciate you taking the time to share your experience and for hopping on those calls with me to work through everything. I'm glad we were able to get to the bottom of it together and get you fully refunded for the fraudulent charges. Your report also helped us identify a way that we can be more proactive going forward, so your feedback genuinely made Redo better for every merchant on the platform. I'm looking forward to our call next week to make sure everything is running smoothly and that you're 100% taken care of. Thank you for your patience through all of this.
Feb. 16, 2026
Horrible Customer service. Been asking for my request for over a week and cannot get any answers or anyone to reach out to me personally. Every request I have had has taken days for someone to get back to me. Many glitches in the platform as well such as showing incorrect outstanding balances.
June 10, 2025
I have never encountered such careless app owners. I’ve contacted you multiple times, explaining that I wanted to use your app but was unable to log in. I even left my email address, yet all I received was a generic response. I’m deleting the app, and I will never recommend it to anyone.
Hey MOOGCO team. Sorry to hear about your experience. We'd love to help here. I don't see a Shopify download history for MOOGCO. To help you get set up, feel free to send me a direct message at [email protected]. We'll make sure we hand hold you and get set up with Redo right away.
April 11, 2025
I'm upset with the support, I had problems and they took more than 1 week to resolve them, I've had a problem for 2 weeks and until now they haven't helped me, there's no way I can stop my store until the problems are resolved, unfortunately I had more dissatisfaction than joy with this app.