O2 Leather review for Redo

I would give 0 stars if I could. We uninstalled the Redo app, and a customer requested a return within the 30-day return period. The customer had paid $2.48 for Redo’s return protection/label service when placing the order. Redo refused to provide the return label simply because we had uninstalled the app. This raises a serious question: if a store receives 1,000 orders during the 30 days before uninstalling the app, and customers paid $2.48 per order for this service, Redo could have collected approximately $2,480 from those customers. If the app is then uninstalled, what happens to the money those customers already paid for a service they may still need during the applicable return period? In our case, the customer paid Redo for this service, but Redo refused to provide it when the customer actually needed it. This is extremely disappointing and, in my view, raises serious concerns about how these customer-paid fees are handled after an app is uninstalled.