Redo

We couldn’t be happier with Redo! The people behind Redo are genuinely some of the nicest and most supportive people we've worked with. They're literally just one call away whenever we need help! Shoutout to Logan, Nick, Spencer and Peter who helped us with our shipping inquiry today. The software has been a game-changer for our daily operations. It helped us eliminate three steps from our daily production process, making our workflow faster and more efficient, while also helping us save on shipping costs. Great software backed by an even greater team! Highly recommend Redo to any business looking to simplify operations and save time and money!

We've had such an amazing experience with REDO so far! The onboarding process was an absolute breeze and honestly left us speechless with how smooth and effortless everything was. The app itself is incredibly easy to use and navigate, making day-to-day management of our returns/exchanges and labels so much simpler. On top of that, their customer service has been outstanding! The team is always quick to respond and genuinely helpful whenever we have questions. A special shoutout to Megan for being so kind, responsive, and always going above and beyond to make sure we're taken care of. We truly couldn't be happier with our experience and can't recommend REDO enough. If you're looking for a reliable, user-friendly platform backed by an incredible support team, REDO is it!

Diya was very helpful with a customization to our returns flow.

I'd like to give a special shout out to Easton. He was absolutely amazing to work with today! I needed some clarification on returns from certain locations. Not only was he able to clarify, locations were added so we could offer our customers the best return experience. Hands down Redo has been amazing to work with. Their customer service has always been fast and efficient at getting things resolved for us. We are new to this so it is always nice to know that they will go above and beyond for us with whatever ask we may have. Thanks again Easton!

Spencer responded in a timely manner and clarified the issue was just a setting switch. We were able to fix the issue in minutes. I appreciate redo support's attentiveness!

The Redo team is awesome. They are so helpful with any and all questions. Their team, especially Jarrod, really came alongside me to get our instance created quickly and with excellence. Their support is so responsive and helpful. Appreciate interacting with humans. Highly recommend Redo for returns and CS.

Great App with extremely good customer service. It has been a massive time saver for us! 100% Recommend!

Cade was so helpful taking care of a label issue we had. The problem was resolved quickly. Thank you!

I've had a great experience with Redo, their customer service is quick and resolves our issues promptly. Peter was able to help me out with an urgent matter and get it resolved on time!

We’ve had such a great experience working with REDO! Their team has been absolutely amazing at helping us navigate different situations and making sure everything gets taken care of quickly and efficiently. Their customer service has been fantastic, and they’ve always been responsive and willing to help whenever we need it. A special shoutout to Peter, who has been wonderful to work with and made everything so much easier for us! We truly appreciate the support and highly recommend REDO!

We've been using Redo for our fulfillment for over a month and I'm really happy with the service. The team is super helpful and responsive whenever we have a question, and it's made handling our labels and shipments a lot smoother. Would definitely recommend!

We're a small business still learning the Redo system, but Peter with customer service was helpful today with troubleshooting an issue we were having. Thanks Peter!

Very impressed with the app and customer service they give! They were able to adjust settings for me efficiently and pleasantly!

The absolute standout feature of Redo is their customer support team. From day one, they’ve made managing our returns incredibly easy and stress-free. Quintin even took the time to make sure I was taken care of while he was on vacation, which really says a lot about how much they care about their customers. Nick Sorenson has also been extremely prompt and helpful whenever I’ve needed assistance. Both have been great to work with, and their customer service is a big reason we’ve had such a positive experience with Redo.

Redo’s vendor support team has been very supportive, responsive, and effective. Nick, in particular, has been extremely helpful and always quick to assist whenever we have questions or issues. We really appreciate the great support! The Coutr team.

first impression was 5star, so many different people would contact you, multiple 'meetings' to get up and running and then once signed up the customer service tapered off big time. I had high hopes for using this software but all it really encouraged was customers to return. Our returns roughly doubled for no reason other than the returns were 'free'. Customers also expected no restocking on returns due to their wording that you added to cart. Was using on 2 of my stores, after disabling on the one store to sort out issues, was 'magically' turned on about a month later, had to completely remove the app, then expect an email in 5min! As far as sellers in Canada that ship to the US , do not bother. Customers will return to their Utah warehouse, you will only find out if you go on the back end, for them to reship to other customers good luck! Try to get the items back into Canada on a skid, good luck! I tried it, did not work for me, way more aggravation than anything

Great to work with. Very Responsive. I needed some support today to add something to my site regarding returns and Crew helped me out. He had the problem solved very quickly.