West Coast Leather review for Redo
March 20, 2026
We had 6 fraud charges from this App that were not caught by Shopify or the Corporate Office for Redo. Both had no phone number and we had to reach out to the corporate office to stop the app from allowing customers to purchase the insurance return option and then they refunded it. and we lost a fee on each transaction. We are still working to resolve the fraud from this and at this date have not received a refund. Very frustrated business owner
Hi West Coast Leather team, I really appreciate you taking the time to share your experience and for hopping on those calls with me to work through everything. I'm glad we were able to get to the bottom of it together and get you fully refunded for the fraudulent charges. Your report also helped us identify a way that we can be more proactive going forward, so your feedback genuinely made Redo better for every merchant on the platform. I'm looking forward to our call next week to make sure everything is running smoothly and that you're 100% taken care of. Thank you for your patience through all of this.
