AXS review for Redo
April 24, 2026
★☆☆☆☆ We switched to Redo from ReturnLogic and were told it would offer the same functionality with added enhancements. One week in, that has not been our experience. We are unable to process claims correctly. Amounts are calculating incorrectly, taxes are wrong, and the issues are consistent enough that we cannot rely on the platform for day-to-day operations. For a warranty and returns management tool, accurate financial calculations are a baseline requirement — not an enhancement. We were sold on the promise of a smoother, more capable platform. Right now it is creating more work than it is saving. We hope the team addresses these issues quickly, as the concept is good and we want it to work. We will update this review if things improve.
Thank you for sharing this, we take feedback like yours seriously, especially this early in your experience with us. We completely understand the frustration, and you're right that accurate financial calculations are a baseline requirement, not a nice-to-have. That's not acceptable and we own that. We know you're already working with our team to get everything sorted out, and we're committed to staying on it until things are running the way they should. We want to make sure Redo lives up to what you were promised when you made the switch.
