Referral Program ‑ Shopjar for Shopify

Referral Program ‑ Shopjar

Grow referral sales via referral program & affiliate marketing
Rating
4.9
Feedback
122
Reviews
Chart
#1,419
Shopify

All reviews

2 / 5 Share
March 20, 2025

I have not been impressed by this app. There is no way for me to input my affiliate's paypal information for them, I cannot update their affiliate code without errors, features are hidden, and the interface is not comprehensive. Reports are confusing, I can't tell if my automatic payments are making it to my affiliates too. Not to mention their only hours of availability for onboarding or customer service meetings is 1AM-9AM or 6PM-12AM? Why do you not have availability for meetings during regular business hours? Not impressed.

Store Using app Total reviews Average rating
The Gilded Teafling 10 months 2 3.5
Developer Reply

We’re truly sorry your experience and please accept our apologies. Our support calendar looked sparse because most business-hour slots filled quickly due to heavy demand. We’ve now opened additional slots to make booking easier. A few points that may help right away: Adding a PayPal address – You can enter (or edit) an affiliate’s PayPal email in the Affiliate Profile section. Affiliate codes & reports – Both should update without errors, and automatic‐payment status is visible in the payouts tab. If you’re seeing something different, we’d like to investigate and fix it for you. We’ve been trying to reach out in-app and by email so we can walk through these items together, but haven’t heard back yet. So we're replying here. Whenever it’s convenient, please email us at [email protected]. We’ll be happy to jump on a call, review your setup step-by-step, and make sure everything is working smoothly. Thank you for giving Shopjar a try, and again, our apologies for the inconvenience. We look forward to getting this sorted for you.

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