PÄRLAToothpasteTabs review for Referral Candy & Affiliate
Dec. 29, 2023
Overall the product is easy to use but very poor in execution. You have to create what seems like a million discount codes which clutter your shopify discounts area. You have a seperate tool to upload your look and feel which is archaic and not very intuitive. No gamification and little customisation on what is offered. Overall the product is very poor especially given the other products on the market.
We appreciate the feedback. Seriously. I noticed you guys signed up again right after the first account was cancelled. We are very eager to make your ReferralCandy experience better the second time around. In the meantime, let me go over some of the concerns raised in the review and see if that can help get things sorted: "easy to use but poor in execution" We work hard to simplify the process for most merchants regardless of size, but we understand how execution wise that it sometimes may not be the most optimized experience for the more larger sized merchants. "millions of discount codes" We have had this raised in the past, and we're looking at long term fixes with our product team. In the meantime, we do append prefixes to all our discount codes to allow you to easily filter out/in any ReferralCandy generated codes. "Separate tool to update look and feel, feels archaic" I'm with you on this. We have heard this before from other clients and we have been diligently getting our product folks to pay attention to this feedback "No gamification" We currently don’t offer a loyalty-type of program as we’re focused on referrals and have been for the past 10 years. Referrals differ from a loyalty program as referrals focus on getting your store new customers - less hoop jumping for your customers, just straight up rewards to successful referrals I look forward to hearing back from you. My team and I will be ready to assist. - Jaime R
ReferralCandy: Grow with Referrals & Affiliates for Shopify