Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,010
chart
#3,220
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
1%
-
Less than a month
15%
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Less than a year
45%
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More than a year
39%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising the exceptional customer support provided by the team members, particularly John, Janice, and Andre. Customers appreciate the quick responses, helpful tips, and dedication to resolving issues promptly. The support team is commended for being friendly, knowledgeable, and going above and beyond to assist users in setting up and optimizing their affiliate programs. However, there are a few negative reviews that mention difficulties in using the app, lack of onboarding support, high fees, and issues with functionality and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 11, 2024
Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd
June 7, 2024
John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!
April 11, 2024
The app is extremely difficult to use. Very little support
Thank you for your feedback and we are sorry to hear about your experience. While we are unable to find any history of support requests from your team we are eager to better understand the details of your concerns so that we can best support you through them! We have made several attempts to connect with you - please email us at [email protected] when you are ready and we will be more than happy to assist you. We care deeply about supporting our customers and are confident our team and our robust offering of support resources can assist you through any difficulties.
April 2, 2024
For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items
Thank you for your feedback. We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that the service levels included in your plan were not aligned with your expectations. Our Help Center includes a robust offering of onboarding resources that are available across all plan levels, including video content, strategy guides, and a live Q&A session held every Friday. Should you decide to give this another try in the future, please reach out to us via [email protected] and we’ll be happy to discuss your account and arm you with the appropriate resources for your program’s needs.
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