Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,026
chart
#2,694
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
1%
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Less than a month
15%
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Less than a year
46%
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More than a year
38%
Reviews Summary
The reviews for this Shopify App are mostly positive, with users praising the excellent customer service provided by the support team members such as John, Eugene, Janice, and Andre. Customers appreciate the quick responses, helpful guidance, and friendly interactions they have experienced. The support team is commended for being knowledgeable, efficient, and going above and beyond to assist users with any issues or questions they may have. On the negative side, some users have expressed concerns about the pricing structure of the app, limitations in the affiliate marketplace, and difficulties in using the software. There are also mentions of challenges with onboarding, lack of intuitive features, and issues with customer support responsiveness in a few cases.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 8, 2024
So you get 50 conversions per month for $119 (about $2.40 per conversion). Oh, you can upgrade to a whole 200 conversions per month. And it doesn't matter what your price point is - sell a $5 product or a $500 product. That's unscalable. A real business has affiliates that are doing 50 conversions per day. Much less per month. You want to give unlimited affiliates but say "up to 50 conversions per month" - ok, so if I have 120 affiliates we're assuming less than one conversion per month? Now what kind of sense does that make?
Thank you for your feedback! We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that our plan offerings won’t work for your business. We have made a few attempts to connect with your team and better understand your business but have been unable to connect. Please feel free to connect with us anytime via [email protected].
Nov. 1, 2024
John did a wonderful job helping me with some issues that I was having with an affiliate and their payout! Highly recommend John!!
Nov. 1, 2024
We are new to Refersion and have had a ton of questions. Eugene has been my go-to and any time I reach out with a question, his response is timely, incredibly helpful and super friendly! We are expanding our program and it would not have been possible without his help and support! Thank you Eugene!!
Oct. 31, 2024
John was fantastic to work with during the setup process—his customer service was top-notch. Someone get this man a coffee; he’s earned it! E
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