Refersion: Affiliate Marketing
Affiliate Marketing & Tracking Software | Refersion
Rating
4.7
feedback
1,025
chart
#2,772
All reviews
Rating Breakdown
Review RSS Feed
April 2, 2024
For the price, I expect a call for set up. The fact that this isn't offered unless you have the enterprise plan is insane. Not to mention 2.5% of sales? Not ideal for high ticket items
Thank you for your feedback. We offer a tiered pricing model so that we are able to accommodate merchants at all levels of their affiliate marketing program, and we’re sorry to hear that the service levels included in your plan were not aligned with your expectations. Our Help Center includes a robust offering of onboarding resources that are available across all plan levels, including video content, strategy guides, and a live Q&A session held every Friday. Should you decide to give this another try in the future, please reach out to us via [email protected] and we’ll be happy to discuss your account and arm you with the appropriate resources for your program’s needs.
Jan. 13, 2020
Support is great, they are very responsive on the chat and Andre has provided thorough information that has solved my questions each time.
Dec. 21, 2019
it's been a mess trying to get my affiliate program up and running. not entirely refersions fault but mainly payment rails but they have an integration with them and assigned me a contact at payment rails that just stopped answering after a while instead of assigning someone on their end to my case. so. I give up. can app developers these days stop contacting me personally after I've written a review btw? just waiting for it to happen every time I write a review that isn't 5 stars. I have to start putting a disclaimer on every review that I will change my rating to a 1 if they do. oh this is the reviews, I thought I was blogging. do people still write blogs btw? that's all for now.
June 21, 2019
Emma the help person is amazing and support in general is fantastic. My main goal was to acquire new affiliates and I believe this is where Refersion could make better use of the market place. There appears to be no way of contacting any affiliates until they have joined your program. Your program will be listed in the market place but becomes buried very quickly after launch. The data reporting is very good btw... so our only criticism is the market place
July 18, 2018
If you are in a business that does well for affiliate marketing than great. This app brought in no sales over 7 months. Also, they need to make it easier to cancel. I tried to cancel and went into their dashboard and there was no option. I had to reach out to them and Shopify to figure out if I deleted the app would it stop charging me. They need to make this clear to customers.
Oct. 3, 2017
My experience was great up until the past month when I was contacted to update my credit card, stating that a charge wasn't going through. Puzzled since funds are available on my card, I responded inquiring about the amount they were wanting to charge - I have a protection that does not allow any charges to go through if I haven't pre-approved them. After two attempts to get my response and two different people responding with simply "update your credit card number" (no response to my actual question), I received an automatic email stating that my account has now been cancelled due to unsuccessful attempts to charge my card. I'm sad with a bad taste in my mouth with how this company went about evading my direct question of the amount they were attempting to charge and simply cancelling my account - it gives the impression they were attempting to charge more than I had agreed on. I'd say the app itself works fine but the people behind it have raised many flags for me and I feel it a duty to share this experience. UPDATE: After receiving a phone call from Shibo, it was explained that the cancellation was an automatic result from a final attempt to charge my card - it wasn't an intentional action. In the end, Emma and Shibo explained that the charges they were attempting to put on my card were the same as my original payments which is all I wanted to confirm in the first place so I could dig deeper on my end. I've cancelled my subscription though I may return as a customer in the future. The app itself works fine for what I was using it for.
Oct. 16, 2016
Easy to install and set up. Will update with more/less stars after I have used it for a few weeks.
Oct. 6, 2016
Good software, although would like to see more social media support for our affiliates. www.creativeyearbook.co.uk
Jan. 4, 2019
So far, so good! Shibo has been amazing at helping me get up and running. It's pretty self explanatory too. I tried Leaddyno but it was a real headache. So far I'm loving it! +++++++++++++++++++++++++++++++++++++ I'm updating my review. After using this program for a couple of years, I'm finding that the platform isn't intuitive anymore, there is only online support during "banking hours" and reports are not very robust. While it's not horrible, it's not as easy to use as I would like, being a busy store owner. so I'm going to be looking for a new one.
April 2, 2016
Thanks to Brittany of Refersion. Just started using the APP. Invite you all to visit our online store trendysmilez.com (on Shopify Platform) provide your feedback to improve,sign up for free, share and those interested may join as Affiliates. Will provide full review of APP after the trial period. Thanks to all!
July 27, 2016
Customer service is excellent and the concept is great. Our advice is to think very carefully before committing to any affiliates app because once your affiliates are all signed up then you don't want to stuff them around by changing to a different app. We very quickly moved to having to pay $27 a month for our affiliate program with Refersion once we had a number signed up but we were not yet generating any income from the affiliates program. This is a big commitment for a new company so for us the jury is still out on this app.
Jan. 14, 2016
Cool app,but it doesn't work for my currency and refersion won't consider me :(
Nov. 9, 2015
It looks nice and functions great but the ROI isn't good at all. $750 in sales at $27 (basic plan). Your cutting right into the cost of the product not the margin on the product. This program would be so much more if it was commissions (payout) that your pricing plan went off of.
May 10, 2015
I like that they don't charge money until you start to have some success with the app. I don't like that the website and the interface look obsolete. I also don't like that I send a question via email and never got an answer. And finally, I don't like that they don't have multilingual support or at least a way for me to manually translate the subscription form for potential affiliates, as well as their dashboard for reports.