Refersion: Affiliate Marketing for Shopify

Refersion: Affiliate Marketing

Affiliate Marketing & Tracking Software | Refersion

Rating

4.6

feedback

1,012

Reviews

chart

#3,184

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    15%
  • Less than a year
    44%
  • More than a year
    39%

Reviews Summary

The reviews for this Shopify App are mostly positive, with users praising the exceptional customer support provided by the team members, particularly John, Janice, and Andre. Customers appreciate the quick responses, helpful tips, and dedication to resolving issues promptly. The support team is commended for being friendly, knowledgeable, and going above and beyond to assist users in setting up and optimizing their affiliate programs. However, there are a few negative reviews that mention difficulties in using the app, lack of onboarding support, high fees, and issues with functionality and customer service.

Highlights

Exceptional customer support and responsiveness
Positive feedback on team members (John, Janice, Andre)
Praise for quick responses and helpful tips
Negative feedback on app usability and fees
Issues with onboarding support and functionality

Rating Breakdown

  • 5
    87% (882 ratings)
  • 4
    7% (70 ratings)
  • 3
    2% (16 ratings)
  • 2
    1% (13 ratings)
  • 1
    3% (31 ratings)
Review RSS Feed Review RSS Feed

All reviews

2 / 5 Share

July 18, 2024

No Access to Affiliate Marketplace: Refersion does not provide access to an affiliate marketplace. This means that merchants are unable to browse and select potential affiliates directly through the app. Limited Affiliate Profile Visibility: A significant limitation is the inability to view detailed affiliate profiles within the marketplace. When launching an affiliate program, the marketplace primarily attracts coupon sites, and merchants cannot see critical information like social media profiles to assess suitability. Marketplace Saturation with Coupon Sites: The marketplace tends to be dominated by coupon sites, which may not align with every brand's marketing strategy, making it challenging to find high-quality affiliates.

Using app

--

Total reviews

1

Average rating

2.0

5 / 5 Share

July 11, 2024

Janice was very helpful in helping us setting Refersion up for our store!

Using app

11 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 11, 2024

Janice has made this process so easy and she is so helpful and so responsive. She has really helped in set up, guidance, and future success! Thank you! Todd

Using app

10 days

Total reviews

1

Average rating

5.0

5 / 5 Share

June 7, 2024

John from Refersion is exceptional. He made the onboarding process feel effortless and set us on a path to success. I feel like we're about to launch a groundbreaking e-commerce affiliate powerhouse. It couldn't have been better!

Using app

21 days

Total reviews

3

Average rating

5.0

5 / 5 Share

June 5, 2024

Support is super helpful! John was so easy to talk to and work with!

Using app

Almost 2 years

Total reviews

10

Average rating

4.8

All reviews

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