Refersion Affiliate Marketing
The reviews for the Refersion app on Shopify are overwhelmingly positive, highlighting the exceptional customer service provided by the team members such as Keith, John, Eugene, and Andre. Customers appreciate the quick responses, efficient assistance, and willingness of the team to go above and beyond to resolve issues. The platform is praised for its user-friendly setup process and the helpful guidance offered by the support team. However, there are a few negative reviews mentioning concerns about the pricing, outdated interface, lack of detailed reports, and difficulties in using the software.
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keith is efficient and solves all my probles with ease
Keith is always awesome with responding quickly and efficiently!
Hi Completing the Puzzle team! It's great to hear that Keith has been an impactful piece to your affiliate marketing efforts. Pun 100% intended. Thank you for sharing! -Ryan, CEO
John and the rest of the team have been really helpful in assisting me to set up my Refersion account the right way. Really excited to get my brand going on this platform!
Hey People of Leisure team! So glad that our team was able to help get things setup. Thanks for calling out John, as well. I love hearing who on the team is making a positive impact with customers, partners and prospects. We'll make sure we throw some kudos his way! I've definitely found that new tools always seem to come with the question of "am I making the best use of this?" We are happy to assist anytime to help map your goals with the tool. Let us know if we can help in any other way. Happy Marketing! -Ryan, CEO
I was upset about a function that I use to have in the old interface. Rather than just saying sorry they worked with the development team and turned something around in a day.
Thank you for the note, Eco Pea team. I am glad we were able to come to a solution quickly. :D Also, thank you for raising your hand on this particular functionality. Our customers are Refersion experts and your feedback is crucial. We've been rolling out to these changes to new customers for a while now, and the feedback has been great. But, new customers don't always know the difference since they have little context for what was there before. 100% changes can often be disruptive, even if we are confident it is "better." While we may not always able to bring old functionality back (for a variety of reasons...security, privacy, infrastructure, etc.), I am glad we were able to do so here.
Of all of the marketing platforms our company works with, Refersion has the best customer service - hands down. They are quick to respond, provide solutions, and easy to work with! Andre has always been a helpful hand for us! It's a great platform for affiliate management, we're glad we've been partnering with Refersion for years now!
Thank you for taking a moment to write this thoughtful review. We aim to overdeliver on every facet of the customer experience - both product and support. We are grateful to be your affiliate tool of choice and are excited to continue supporting your business growth for years to come! -Ryan, CEO
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