Refersion: Affiliate Marketing for Shopify

Refersion: Affiliate Marketing

Affiliate Marketing & Tracking Software | Refersion

Rating

4.7

feedback

998

Reviews

chart

#10,826

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    15%
  • Less than a year
    45%
  • More than a year
    39%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback. On the positive side, many users praised the customer service, specifically mentioning helpful and responsive team members like John, Andre, and Janice. Users appreciated the quick assistance in setting up accounts, resolving issues, and providing clear explanations. The app was also described as user-friendly and effective in managing affiliates. However, on the negative side, some users reported issues with bugs, poor design, and lack of response from customer support. They mentioned difficulties in setting up the app, encountering errors, and facing challenges with the platform's functionality. Overall, the app seems to have a strong customer service team but needs improvement in terms of bug fixes and user experience.

Highlights

Positive customer service and responsiveness from team members like John, Andre, and Janice
User-friendly app for managing affiliates
Mixed feedback with positive comments on customer service and negative comments on bugs and poor design
Challenges reported in setting up the app and encountering errors
Need for improvement in bug fixes and user experience

Rating Breakdown

  • 5
    87% (872 ratings)
  • 4
    7% (70 ratings)
  • 3
    2% (15 ratings)
  • 2
    1% (12 ratings)
  • 1
    3% (29 ratings)

All reviews

1 / 5 Share

Feb. 26, 2024

This is a rudimentary software that does an ok job and we've been running it for years. However it has lots of bugs that have been there for literally more than 5 years and they do not fix them or listen to feedback. The app is poorly designed and has innumerable annoying nonsensical features, like notifications and popups that you cant get rid of after dismissing them literally 100 times. When you go to your dashboard log in it takes you to a log out page and asks you to create a new account. When you go to an affiliate it takes you to an error page using 1990s terminology "uh oh goose egg!". Every time I go on here it is an exercise in irritation and frustration. Dont bother giving them suggestions they never listen.

Store

Yogo

Using app

--

Total reviews

21

Average rating

3.5

5 / 5 Share

Jan. 22, 2024

John was super helpful with merging my two accounts !

Using app

About 1 year

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 22, 2023

Andre Tan from Refersion is a literal life saver! We have moved our affiliate program over to Refersion and they have held our hand every step of the way! Andre answers every question thoroughly and also in a way we can understand (not so techy people over here). Very grateful for all of their support & highly recommend their program!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Oct. 17, 2023

Andre was incredibly helpful in problem solving and troubleshooting several questions we had with the program after switching to a headless website.

Store

RHOBACK

Using app

Over 3 years

Total reviews

4

Average rating

5.0

5 / 5 Share

Oct. 16, 2023

beatiful

Using app

10 days

Total reviews

1

Average rating

5.0

All reviews

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