Relocate+ Order Editor
The Relocate+ Order Editor app has received overwhelmingly positive reviews from ecommerce merchants who have installed it on their online stores. Users praise the app for its seamless integration, ease of use, and the ability it provides customers to edit their shipping addresses, update orders, and even cancel orders themselves. The app has significantly reduced the workload for customer service teams, leading to a decrease in support tickets and allowing for a smoother customer experience. Customers appreciate the quick responsiveness and helpfulness of the support team, as well as the continuous improvements and updates to the app.
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We were struggling with a high number of support tickets around address changes, adding a note and order changes after checkout. This app made it super easy for the customer to make changes to their order on the thank you page before the order reached our 3PL for fulfilment. Really intuitive setup and great support too.
Jason and the team were incredible. Very attentive and kind, not to mention we needed a completely new integration to utilize address/order editing and they immediately jumped in to get this going. Relocate is communicative and affordable -- you won't regret hopping on board.
I think this is a great app. We tried a similar one and had a lot of issues - this works seamlessly and has decreased the number of customer services inquiries we receive.
We've been using Relocate on 3 different stores the Relocate team has been very helpful and responsive when requesting customization. We were able to reduce CS workload by allowing customers to edit their shipping address or cancel their order themselves before it is shipped. The setup was quick and easy.
Man, Jason and the Crowd Control crew are the bee's knees. This app is everything we needed to give clients the control they needed to update their orders on their own. You got an issue? Jason is the man on the case. Answers within minutes. BOSS APP.
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