Relocate+ Order Editing
The reviews for the Relocate+ Order Editor app are overwhelmingly positive, with users praising its ease of use, effectiveness in reducing customer service inquiries, and the responsive customer support provided by the team. Customers appreciate the ability to allow their clients to make changes to their orders, such as address updates and order notes, before fulfillment, leading to a smoother experience for both parties. The app has been described as a game-changer, a time-saver, and a valuable tool for improving customer satisfaction and operational efficiency. Users also highlight the affordability and flexibility of the app, along with its seamless integration with various store setups. However, some users mentioned minor issues that were promptly addressed by the support team, showcasing their dedication to customer satisfaction.
Review RSS feed
Absolutely vital app that works perfectly. Makes my life easier by allowing customers to make changes that otherwise my customer service team would have to make. Customers love it too! Support is super responsive. This is a no brainer.
This app does exactly what we need it to do! Allowing customers time to make changes to their order and/or shipping address before it's processed by our warehouse saves us quite a lot of cost overtime. The support is also excellent, I reached out about a feature I'd like to see on the app and they replied instantly to confirm it's on the roadmap, and even offered to fast track it for me.
We were struggling with a high number of support tickets around address changes, adding a note and order changes after checkout. This app made it super easy for the customer to make changes to their order on the thank you page before the order reached our 3PL for fulfilment. Really intuitive setup and great support too.
Jason and the team were incredible. Very attentive and kind, not to mention we needed a completely new integration to utilize address/order editing and they immediately jumped in to get this going. Relocate is communicative and affordable -- you won't regret hopping on board.
I think this is a great app. We tried a similar one and had a lot of issues - this works seamlessly and has decreased the number of customer services inquiries we receive.
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.