Natural Life™ Australia review for Rep AI: ChatGPT Concierge

July 1, 2025

This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen