REP AI: AI Sales & Support

Great service, really helpful in closing online transactions and answering visitors' questions. The AI effectively identifies when shoppers are hesitating and steps in at the perfect moment to guide them toward checkout. It has significantly reduced the volume of repetitive support tickets we handle by accurately resolving order status and FAQ inquiries in real-time. The setup was quick, and the tool has been a noticeable asset in improving our overall conversion rates and customer satisfaction. Highly recommended for any store looking to automate support while simultaneously driving sales.

REP AI has been a valuable addition to our customer support operations, helping us improve both operational efficiency and the overall customer experience. By providing immediate assistance with common inquiries such as order tracking, delivery updates, product questions, and subscription management, customers can receive answers without waiting for a live agent. This has allowed our Customer Experience team to dedicate more time to complex situations, including diffuser troubleshooting, warranty claims, returns, and escalations that require personalized attention. What I appreciate most is the REP team's responsiveness, willingness to collaborate, and openness to feedback. Their support in refining workflows to align with our business policies has been particularly valuable. REP AI has made a positive impact on how we support our customers and manage daily operations. I recommend them.

Can't get products to load at all! There's no reliable customer service or product support avenue. This app is WAY too expensive to not work and not have someone assisting to set it up. It's been 24 hours I am wasting a free trial with no response. DISAPPOINTED.

Rep AI has become part of how we sell online. It answers sizing and product questions in Hebrew and English, jumps in when a shopper hesitates, and it's driven 12% of our assisted sales while cutting repetitive support tickets. Great team, quick setup. recommended!!

Love the software and its capabilities. True gem for any online business.

Very good app and team behind it, which in fact bringing lots of revenue. Highly suggested!

We've been using REP AI for a while now, and the results have honestly exceeded our expectations. Since installing it, we've seen a steady increase in sales, with REP AI generating around $500 a day on its own, which is pretty amazing. But what really surprised us was the impact on customer support. We're getting significantly fewer support tickets, customers are getting answers faster, and our overall website conversion rate has increased by tens of percent. It's rare to find a tool that actually delivers on what it promises, but REP AI has done exactly that for us. Really happy with the results so far. Definitely worth it! 10/10

A splendorous app that has a real knack for getting customers to hop the fence and snag a quick product! Rep AI does all the heavy lifting for me, engages with customers, deals with customers, indulges with customers etc. while I am able to put my focus on other matters of the business such as that nitty gritty task of SEO!

This app has been an incredible revenue driver for us. It's also reduced support tickets dramatically. My CSR is Hans and he's been terrific and super helpful. I'm not technical and the app has been easy to implement, the ai responses are highly accurate.

El servicio al cliente es pesimo. Uno les escribe y no responden

The Rep AI concierge for sales & customer service has quickly become as essential component of our DtC tech stack. The UX is great for customers, the back end UI and reporting are excellent for us, and the ROI is undeniable. Beyond being a great tool, it's backed by phenomenal technical customer support. Shout out to Hans in particular. Would recommend this tool for any mid-size+ DtC brand that's looking to increase sales and/or reduce customer support ticket load.

This is the best AI-rep we've used (and we've tried a few of them for our store). The customer service is quick to jump in and help you out. I especially enjoy the continual updates that Rep AI sends out on their software -- peace of mind for knowing that they're always working on the back-end systems. This AI-rep has really been helpful on reducing the manual touch-points needed to answer questions users have when visiting our website. Highly recommended!

wont actually uninstall. still shows on theme after uninstalled.

Rep AI made integrating AI into our Shopify store effortless. The onboarding was outstanding, the team gave patient, hands‑on support for non‑technical users and took the time to really understand our brand. Integration was fast, and within the first week we saw a clear reduction in manual work as the chatbot started answering customer questions accurately. Rep AI handled our promotions and product suggestions well, driving additional sales. Their tailored approach (including concierge services) fit our needs and delivered real value. Support has been exceptional, the best AI service we’ve used. Highly recommended for growing e‑commerce businesses.

Hello Rep is a fantastic tool. The ease of deployment is astonishing, and the included plugins make the experience even better. Training the chat, customizing the bubble, testing, and going live is incredibly simple and refreshing. After working on many software implementations, this felt like a breath of fresh air during the go-live phase. Even after deployment, the experience continues to be amazing. Highly recommended!

great app, great service

paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.

Great company to work with, the app is working well and helps to generate sales + save a lot of time in customer service, highly recommended!