Rep AI: ChatGPT Sales Chatbot
Rep AI: ChatGPT sales chatbot — more conversions & support
Rating
4.7
feedback
67
chart
#795
All reviews
Rating Breakdown
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June 3, 2024
REP AI is amazing, we now have a much better method of connecting with our store visitors, REP allows us to start conversations with our customers instantly, for example now our visitors often ask us if we have specific TShirt designs in store, without the need for them to spend too much time browsing and REP answers them instantly and then shows them what we have if the user asks it too, brilliant... Show me your Running Tshirts... and like magic it shows the viewer what we have... Truly conversational online shopping and support at the next level
June 17, 2024
Great customer service!
Hi, thank you for sharing this with us. We apologize for any frustration you have caused. Someone from our team is reaching out to you right now. We have a 100% money-back guarantee and will immediately refund you.
May 30, 2024
Very good customer support service, App is getting better and better every week. We've tested it in February but since last approach it is upgraded. Well done.
May 29, 2024
REP has a surprisingly smart AI, it simply enhances your bank balance :) It also provides exceptional customer support. It does require some training which is really easy to do, so that your AI will behave like one of your team members. Plus, their support team is super responsive and helped us with anything we needed. So far it seems like investing in this app was a great move and invaluable assistance to our customer service. We highly recommend it!
May 23, 2024
Rep has been a wonderful addition to our toolkit. Our conversion rate and revenue have both increased. We agree with another reviewer: the monthly cost is well worth the benefit. Their support team is great, very helpful, and available to assist when needed. If you're looking for an easy plug-and-play tool, this is it. With a little bit of time and training, it will produce good results. We recommend you start with the trial to see for yourself.
May 23, 2024
Rep is amazing! since installation, it's been a game-changer for us. It's not just smart, it's ROI magic. They have a seamless interface that makes it so easy to navigate and train our AI rep, and the results speak for themselves. The onboarding team and support were great from the first moment. We think that in today's environment, this app is a must-have. 5 stars all the way!
May 19, 2024
i just love the rep ai, its saving a lot of time, and also help customers and solve the problems for customer in product selection , queries, also usefull for upselling. also the customer service is top notch.
April 5, 2024
Not only has Rep increased revenue and conversion, but it's helped decrease the amount of support tickets our team was getting. Between the excellent onboarding and how well Rep works straight out of the box, it's easy to recommend!
April 4, 2024
Oren was the best in helping us get set up. We definitely see increased conversions thanks to AI.
March 26, 2024
ZERO transparency ! After installing the app, it takes you to their website and there you got prices starting from $299/ month ! That's not even close to $29 / month how they advertise here. BIG RED FLAG !
Hi there, We apologize for the confusion. Our pricing page clearly states that the different plans are based on the number of visitors to your website. Unfortunately, because of the number of monthly sessions to your store, you did not qualify for the smallest plan. We do offer an ROI money-back guarantee if you don't see positive results so there is 0 risk. Thanks.
Feb. 15, 2024
As others testified, the Rep AI Concierge brings next-level customer satisfaction and customer support, saving (without exaggeration) hours of our time. We launched the chatbot on a Friday and by Monday, Rep AI had already solved countless customer queries that we didn't even have to lift a finger for! Rep AI will be the best (and cheapest!) customer service representative you will ever hire!
Aug. 3, 2024
good product, after some trouble I am happy
Dear Segron Universe, We are writing in response to your edited review of our product. We take customer feedback very seriously and strive to provide all our customers with a positive experience. However, we would like to address the specific incident you mentioned in your review. We have thoroughly reviewed our records and can confirm that the incident you described did not occur. We are committed to providing accurate and truthful information to our customers, and we would never knowingly make false claims. We understand that you may be frustrated, and we want to assure you that we are always here to help. We have a dedicated customer support team that is available to assist you with any questions or concerns you may have. We would also like to take this opportunity to highlight the positive experiences of our many satisfied customers. We have received countless positive reviews praising our product and customer service. We are proud of the relationships we have built with our customers, and we are committed to continuing to provide excellent service. Finally, we would like to reiterate our commitment to providing our customers with the best possible experience. We value every feedback and will continue to use it to improve our products and services. We wish you all the best in the future. Sincerely, Rep team
Feb. 14, 2024
Rep AI has been great! Its aided in boosting sales, and it has allowed for our customer service team to focus on more involved tasks through its ability to answer common, less-involved questions right on our website. The setup process was fairly easy, and the customer support staff was very dedicated to making sure our implementation process went smoothly. Definitely worth it!
Feb. 14, 2024
We've been using RepAI for the last month as our first AI Live Chat functionality on the site. The set-up and onboarding was fantastic - we're a larger retailer so the RepAI team really did the vast majority for us, setting up bespoke responses and ensuring it really delivered on what we needed it to do, as well as matching our brand voice. We've now finished our free trial and moved into a retainer basis with a dedicated account handler. There's still some refinement to go, and ongoing improvements and ways to make it even more efficient for us, and useful for customers. But I'm excited to see what it can do. Others have mentioned the price of the app. I have to say, if you work out how much money it's generating for you in sales, and saving you customers contacting your customer services team, it's actually very cost effective piece of kit.
Jan. 31, 2024
Interacting with Rep Ai team was seamless - within seconds of onboarding, the AI chatbot was engaged and responsive. Without needing extensive knowledge inputs, Rep AI provided relevant and thoughtful replies to my queries. The chat interface stands out for its friendly, approachable design. The flowing chat bubbles make conversations feel more natural and personal. I initially had some support issues that the Rep team swiftly resolved. But what truly impressed me was the CEO Yoav Oz and Shauli Mizrahi's hands-on approach - she/he directly reached out to understand my experience. This personal commitment to each customer embodies customer first values. The thoughtful product design paired with sincere customer service makes me confident in recommending Rep AI as an intelligent automated assistant for digital health platforms. By providing prompt responses while also connecting you to real experts when needed, Rep AI optimizes user experience - which is vital for building patient trust and engagement online.
Jan. 4, 2024
We saw a 13% conversion rate with Rep last month, and are continuing to see strong results this month so far! The outcomes were truly remarkable, with an astonishing 97% of customer requests being successfully handled by their AI. This alleviated a significant effort on our customer support team and spared us valuable resources. Witnessing the AI chat efficiently assist customers on our website, effectively guiding them through the sales funnel, was truly impressive, especially considering our high traffic volume. Moreover, having the ability to fine-tune the AI's responses through AI training proved to be incredibly convenient for us.
Nov. 24, 2023
I have to say, Rep AI really blew us away! You know how fast AI is moving these days, but with Rep, it feels like the future is already here. Their widget feels just like you're talking to a real person, which is awesome for an online store that gets customers who love to ask questions. We gave it a whirl with their 30-day trial, and honestly, the way it chatted with customers and got our brand’s vibe was impressive. And when we saw a 17% jump in our sales, we were all like, 'Yep, we're definitely keeping this!' It’s not just about meeting expectations, Rep’s kind of smashing them.
Nov. 16, 2023
I have installed and uninstalled about 6 different AI chatbots on our site. Rep AI sounded good, but the price kept me from installing it initially. Well, you get what you pay for. Rep AI is the best. And actually with the number of conversations they give you for the price, it is not really any more expensive than the others. It is just better in almost every category. It is way more customizable than all the other chatbots I tried. Not to mention the help is really great. Especially Sarah. She is patient and very knowledgeable. The best part about her is that she cares and does her best to help, and that is something that is becoming pretty rare in customer service. I recommend REP AI highly.
Nov. 13, 2023
It has been a life saver for us, by cutting down customer service time by more than 90%. Customers love being able to chat 24/7, and 93% of customers were happy with the replies received, and one it three customers who chatted, went on to place an order. It also makes placing an order for the customer really easy. This works straight out of the box, and you can easily adapt it and add specific answers to questions. Support if required is fast and friendly too.