Rep AI: ChatGPT Concierge
Rep AI: ChatGPT sales chatbot — more conversions & support
Rating
4.7
feedback
99
chart
#720
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Sept. 10, 2025
Extremely disappointing. The support has been unresponsive for weeks, tickets remain unanswered. Basic functions, such as turning off automatic chat messages, are only available in an expensive plan. As a result, I was suddenly charged an annual fee of over $4,000 without any solution to my problem. Even worse: the bot automatically starts multiple chats with every single visitor, even if the customer never asked a question. This inflates the number of conversations artificially, so the monthly plan is never enough. In the end, you either pay constant overage fees or get pushed into overpriced plans. We even had customers call us directly to complain because they felt annoyed by the constant chat pop-ups. For us, this is nothing but a money-draining trap. Stay away from this app!
We’re really sorry to hear about your experience. It seems a few important points may not have been fully clear, and we apologize for any confusion. We’d like to take a moment to clarify: 1. Contact with our team – According to our records, your email was answered. When the annual plan was accidentally selected, we responded promptly to confirm which plan would be most suitable, to help avoid any overage charges. Unfortunately, we didn’t receive a reply. We’d definitely love to assist you as soon as possible. 2. Billing & pricing – Rep does not charge per conversation. The number of conversations cannot affect the price. Our pricing is based on website sessions, as explained on our Shopify listing and website. If anything about pricing still feels unclear, we’d be happy to walk you through it. 3. How Rep AI works – Rep doesn’t open chats with every visitor. Rep uses our proprietary AI “Rescue Algorithm” to identify shoppers who are about to leave without completing a purchase and provide them with helpful, contextual guidance. It’s similar to how a skilled salesperson in a store might notice a hesitant customer and step in to assist. This approach helps improve the shopping experience and increase conversions. To emphasize, the number of approaches does not impact billing. Apologies again for your experience - we are here to make things right, and have also reached out to you directly to make sure we provide any additional support you may need.
May 26, 2025
Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.
Aug. 12, 2024
First of all, the customer service was friendly and helpful. However, the app didn’t impress me much. Several training sessions were necessary to get the app on track, and I still noticed incorrect communication between the app and my customers. Another negative point is the price. Depending on the size of your shop, it can become a significant monthly expense. After the trial period, the app counted one sale, but when I checked the details in my backend, it was doubtful that this single sale came through this app.