Rep AI: ChatGPT Concierge

Oct. 25, 2025

Onboarding experience is great, seamless and the AI does a great job talking with customers.

Sept. 29, 2025

Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.

Sept. 8, 2025

Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.

Aug. 23, 2025

Seems great. It's saving a lot of support tickets and it's converting sales.

Aug. 18, 2025

One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!

Aug. 1, 2025

Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!

July 8, 2025

A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!

July 4, 2025

The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.

July 1, 2025

We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.

July 1, 2025

This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen

June 25, 2025

We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.

June 25, 2025

This app is great. It's easy to train and offers great customer service 24/7. I asked about an integration and received excellent customer support from Kylee. Good company.

June 11, 2025

Die App greift auf alle Daten im Shop (Produkte, Bestellungen, ...) zu und kann so vielen unserer Kunden weiterhelfen. Es gibt auch einige Anbindungen in andere Systeme wie z.B. Zendesk. Support durch Dafi ist gut und es wurde bereits ein neues Feature auf unseren Wunsch umgesetzt.

June 4, 2025

Easy to integrate into our Shopify store, onboarding call was informative and support team is quick to respond to any questions/ issues. Looking forward to growing with rep AI.

May 21, 2025

Working with Rep has been one of our best decisions. The support is amazing and they help you every time for anything you need. I highly recommend this app.

May 5, 2025

Rep AI has been a major win for our Shopify store. The tool is smart, fast, and surprisingly easy to integrate. Since installing it, we’ve seen a noticeable improvement in customer engagement and conversion rates. But what really sets Rep apart is the team behind it. Lea and Gabriela have gone above and beyond. Their attention to detail is unmatched, and they’ve been relentless in helping us fine-tune everything to make sure we get the best results. They care about our success like it’s their own business. Honestly, I’m just really glad we found them. It’s had one of the biggest impacts on our bottom line in a long time.

May 1, 2025

Highly recommend this app. Helped tremendously with our customer service and sales. Just be sure to use their support to set up the correct communications with visitors to your site.

April 23, 2025

We have had a fantastic experience working with Dafi! She is been incredibly supportive, proactive, and always goes the extra mile to ensure everything runs smoothly. Her communication is clear and timely, and she genuinely cares about delivering value and solving problems. Dafi has been a true partner throughout our journey, and it is been a pleasure collaborating with her. Highly recommend working with her and the team behind the app!

April 3, 2025

This AI chat app is incredible! Since installing it, our conversion rate has already doubled. I appreciate the 30-day trial to test out the bot, and I’m truly impressed. The team even helped customize it to fit our needs. Big shoutout to Kylee and the excellent customer service I’ve received via email. Keep up the great work, guys!

March 20, 2025

Rep AI has been a great solution for our unique support needs, making it easier to assist our customers. The setup was seamless, and our CSM, Gabriela, has been incredibly supportive—always responsive, proactive, and eager to help us refine our chatbot for specific scenarios. We've been pleased with the integration and the results it has delivered.