Rep AI: AI Chat & Live Chat
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I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Amazing app! The team is absolutely incredible (I've had the pleasure of working with Sarah and Dafi and they are absolutely amazing at what they do!)
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