Rep AI: AI Chat & Live Chat
Grow sales using a ChatGPT AI Chatbot with proactive AI...
Rating
4.7
feedback
110
chart
#472
All reviews
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May 29, 2026
Rep AI made integrating AI into our Shopify store effortless. The onboarding was outstanding, the team gave patient, hands‑on support for non‑technical users and took the time to really understand our brand. Integration was fast, and within the first week we saw a clear reduction in manual work as the chatbot started answering customer questions accurately. Rep AI handled our promotions and product suggestions well, driving additional sales. Their tailored approach (including concierge services) fit our needs and delivered real value. Support has been exceptional, the best AI service we’ve used. Highly recommended for growing e‑commerce businesses.
May 25, 2026
Hello Rep is a fantastic tool. The ease of deployment is astonishing, and the included plugins make the experience even better. Training the chat, customizing the bubble, testing, and going live is incredibly simple and refreshing. After working on many software implementations, this felt like a breath of fresh air during the go-live phase. Even after deployment, the experience continues to be amazing. Highly recommended!
Feb. 25, 2026
paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
March 10, 2026
Great company to work with, the app is working well and helps to generate sales + save a lot of time in customer service, highly recommended!
Jan. 29, 2026
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
Jan. 29, 2026
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
Jan. 27, 2026
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Nov. 27, 2025
LOVE THIS APP! I have used this app & service on three different ecom sites in the last 6 months & have seen conversion improve across all three sites in different industry verticals - im now connecting into Gorgais to allow for real human support hand off - team is always available & they also support with growth strategy tactics - RECOMMEND - thank u to the team
Oct. 25, 2025
Onboarding experience is great, seamless and the AI does a great job talking with customers.
Sept. 29, 2025
Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.
Jan. 19, 2026
The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.
We’re really sorry to hear about your experience. It seems a few important points may not have been fully clear, and we apologize for any confusion. We’d like to take a moment to clarify: 1. Contact with our team – According to our records, your email was answered. When the annual plan was accidentally selected, we responded promptly to confirm which plan would be most suitable, to help avoid any overage charges. Unfortunately, we didn’t receive a reply. We’d definitely love to assist you as soon as possible. 2. Billing & pricing – Rep does not charge per conversation. The number of conversations cannot affect the price. Our pricing is based on website sessions, as explained on our Shopify listing and website. If anything about pricing still feels unclear, we’d be happy to walk you through it. 3. How Rep AI works – Rep doesn’t open chats with every visitor. Rep uses our proprietary AI “Rescue Algorithm” to identify shoppers who are about to leave without completing a purchase and provide them with helpful, contextual guidance. It’s similar to how a skilled salesperson in a store might notice a hesitant customer and step in to assist. This approach helps improve the shopping experience and increase conversions. To emphasize, the number of approaches does not impact billing. Apologies again for your experience - we are here to make things right, and have also reached out to you directly to make sure we provide any additional support you may need.
Sept. 8, 2025
Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.
Aug. 23, 2025
Seems great. It's saving a lot of support tickets and it's converting sales.
Aug. 18, 2025
One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!
Aug. 1, 2025
Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!
July 8, 2025
A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!
July 4, 2025
The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.
July 1, 2025
We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.