Rep AI: ChatGPT Concierge
Rep AI: ChatGPT sales chatbot — more conversions & support
Rating
4.7
feedback
99
chart
#720
All reviews
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Oct. 25, 2025
Onboarding experience is great, seamless and the AI does a great job talking with customers.
Sept. 29, 2025
Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.
Sept. 10, 2025
Extremely disappointing. The support has been unresponsive for weeks, tickets remain unanswered. Basic functions, such as turning off automatic chat messages, are only available in an expensive plan. As a result, I was suddenly charged an annual fee of over $4,000 without any solution to my problem. Even worse: the bot automatically starts multiple chats with every single visitor, even if the customer never asked a question. This inflates the number of conversations artificially, so the monthly plan is never enough. In the end, you either pay constant overage fees or get pushed into overpriced plans. We even had customers call us directly to complain because they felt annoyed by the constant chat pop-ups. For us, this is nothing but a money-draining trap. Stay away from this app!
We’re really sorry to hear about your experience. It seems a few important points may not have been fully clear, and we apologize for any confusion. We’d like to take a moment to clarify: 1. Contact with our team – According to our records, your email was answered. When the annual plan was accidentally selected, we responded promptly to confirm which plan would be most suitable, to help avoid any overage charges. Unfortunately, we didn’t receive a reply. We’d definitely love to assist you as soon as possible. 2. Billing & pricing – Rep does not charge per conversation. The number of conversations cannot affect the price. Our pricing is based on website sessions, as explained on our Shopify listing and website. If anything about pricing still feels unclear, we’d be happy to walk you through it. 3. How Rep AI works – Rep doesn’t open chats with every visitor. Rep uses our proprietary AI “Rescue Algorithm” to identify shoppers who are about to leave without completing a purchase and provide them with helpful, contextual guidance. It’s similar to how a skilled salesperson in a store might notice a hesitant customer and step in to assist. This approach helps improve the shopping experience and increase conversions. To emphasize, the number of approaches does not impact billing. Apologies again for your experience - we are here to make things right, and have also reached out to you directly to make sure we provide any additional support you may need.
Sept. 8, 2025
Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.
Aug. 23, 2025
Seems great. It's saving a lot of support tickets and it's converting sales.
Aug. 18, 2025
One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!
Aug. 1, 2025
Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!
July 8, 2025
A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!
July 4, 2025
The Rep team have been incredibly supportive and honest. I still had some time left on a previous trial, and even after a year, they let me use that remaining time. They also helped me get my account up and running again without any hassle. They have genuinely great customer service, always willing to help where they can. Thanks to Dafi and the rest of the team for making everything smooth.
July 1, 2025
We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.
July 1, 2025
This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen
June 25, 2025
We worked with Gabriela during our onboarding and she took care of everything lightning fast. We made sales day one. Highly recommended.
June 25, 2025
This app is great. It's easy to train and offers great customer service 24/7. I asked about an integration and received excellent customer support from Kylee. Good company.
June 11, 2025
Die App greift auf alle Daten im Shop (Produkte, Bestellungen, ...) zu und kann so vielen unserer Kunden weiterhelfen. Es gibt auch einige Anbindungen in andere Systeme wie z.B. Zendesk. Support durch Dafi ist gut und es wurde bereits ein neues Feature auf unseren Wunsch umgesetzt.
June 4, 2025
Easy to integrate into our Shopify store, onboarding call was informative and support team is quick to respond to any questions/ issues. Looking forward to growing with rep AI.
May 26, 2025
Annoyingly guesses answers and often answers incorrectly. Support staff not good. Instead of providing solutions, just keep asking the next question.
May 21, 2025
Working with Rep has been one of our best decisions. The support is amazing and they help you every time for anything you need. I highly recommend this app.
May 5, 2025
Rep AI has been a major win for our Shopify store. The tool is smart, fast, and surprisingly easy to integrate. Since installing it, we’ve seen a noticeable improvement in customer engagement and conversion rates. But what really sets Rep apart is the team behind it. Lea and Gabriela have gone above and beyond. Their attention to detail is unmatched, and they’ve been relentless in helping us fine-tune everything to make sure we get the best results. They care about our success like it’s their own business. Honestly, I’m just really glad we found them. It’s had one of the biggest impacts on our bottom line in a long time.
May 1, 2025
Highly recommend this app. Helped tremendously with our customer service and sales. Just be sure to use their support to set up the correct communications with visitors to your site.
April 23, 2025
We have had a fantastic experience working with Dafi! She is been incredibly supportive, proactive, and always goes the extra mile to ensure everything runs smoothly. Her communication is clear and timely, and she genuinely cares about delivering value and solving problems. Dafi has been a true partner throughout our journey, and it is been a pleasure collaborating with her. Highly recommend working with her and the team behind the app!