Rep AI: AI Agent & Live Chat
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The Rep AI concierge for sales & customer service has quickly become as essential component of our DtC tech stack. The UX is great for customers, the back end UI and reporting are excellent for us, and the ROI is undeniable. Beyond being a great tool, it's backed by phenomenal technical customer support. Shout out to Hans in particular. Would recommend this tool for any mid-size+ DtC brand that's looking to increase sales and/or reduce customer support ticket load.
This is the best AI-rep we've used (and we've tried a few of them for our store). The customer service is quick to jump in and help you out. I especially enjoy the continual updates that Rep AI sends out on their software -- peace of mind for knowing that they're always working on the back-end systems. This AI-rep has really been helpful on reducing the manual touch-points needed to answer questions users have when visiting our website. Highly recommended!
Rep AI made integrating AI into our Shopify store effortless. The onboarding was outstanding, the team gave patient, hands‑on support for non‑technical users and took the time to really understand our brand. Integration was fast, and within the first week we saw a clear reduction in manual work as the chatbot started answering customer questions accurately. Rep AI handled our promotions and product suggestions well, driving additional sales. Their tailored approach (including concierge services) fit our needs and delivered real value. Support has been exceptional, the best AI service we’ve used. Highly recommended for growing e‑commerce businesses.
Hello Rep is a fantastic tool. The ease of deployment is astonishing, and the included plugins make the experience even better. Training the chat, customizing the bubble, testing, and going live is incredibly simple and refreshing. After working on many software implementations, this felt like a breath of fresh air during the go-live phase. Even after deployment, the experience continues to be amazing. Highly recommended!
paid for annual subscription - shut me off after 8 months and a certain number of views. I couldn't view billing history or anything in the app. One button was available "upgrade" for $500 per month. Good app but definitely not worth $550 per month for a basic LLM.
Rep AI has been a total game changer for our store. It genuinely feels like having a 24/7 sales associate that understands our products and helps customers decide in real time. Setup was quick and easy, the team is super responsive (shoutout to Dafi!), and we’ve seen a huge lift in engagement and conversions since installing it. Highly recommend for any store that wants smarter chat and more sales without extra work.
This app is next level. We received VIP help from Dafi who helped us with some issues. We couldn’t run our business without Rep AI.
I wanted to love it but when I go in and look at the chat records, it seems like most people are leaving them feeling kind of annoyed and frustrated. It's very much what you would expect from talking to AI... Lots of confident-sounding answers that often don't actually address the question the customer is asking and lead to circular conversations. Sometimes it's great and fully on point but the thing you can't measure that worried me is all the people who were turned off by the experience. As I think we all know by now, AI is alluring to us as business owners but the public seems to have some pretty strong negative feelings about it and it's a bit of a tightrope. For this reason I'm pulling the plug for now.
Hi, thanks for using Rep and for sharing your feedback. We’re truly sorry to hear that some of the conversations you reviewed missed the mark. That’s not the experience we aim to deliver. We’ll be reaching out via email to offer direct assistance and review what you were seeing in your chat records. If you’re open to it, we’d like to help customize the app so it feels more aligned with your expectations. We offer a variety of AI training tools to make these adjustments quickly and easily. Thank you again for giving Rep a try, and we hope to have the opportunity to make this right.
Onboarding experience is great, seamless and the AI does a great job talking with customers.
Rep AI saves our business so much time. The automated responses to customer enquiries are highly accurate and effective in helping the customer and saving our time. Very easy to implement. Support is excellent too.
The tool works reliably and supports our customer communication effectively. Support has recently been responsive and solution-oriented. Our individual requirements were also taken into account. Overall, a good addition to our online shop.
We’re really sorry to hear about your experience. It seems a few important points may not have been fully clear, and we apologize for any confusion. We’d like to take a moment to clarify: 1. Contact with our team – According to our records, your email was answered. When the annual plan was accidentally selected, we responded promptly to confirm which plan would be most suitable, to help avoid any overage charges. Unfortunately, we didn’t receive a reply. We’d definitely love to assist you as soon as possible. 2. Billing & pricing – Rep does not charge per conversation. The number of conversations cannot affect the price. Our pricing is based on website sessions, as explained on our Shopify listing and website. If anything about pricing still feels unclear, we’d be happy to walk you through it. 3. How Rep AI works – Rep doesn’t open chats with every visitor. Rep uses our proprietary AI “Rescue Algorithm” to identify shoppers who are about to leave without completing a purchase and provide them with helpful, contextual guidance. It’s similar to how a skilled salesperson in a store might notice a hesitant customer and step in to assist. This approach helps improve the shopping experience and increase conversions. To emphasize, the number of approaches does not impact billing. Apologies again for your experience - we are here to make things right, and have also reached out to you directly to make sure we provide any additional support you may need.
Brilliant App with a great team. Rep Ai already made a huge change in our sales and costumers service, the staff is super helpful and the app already developed so much. 100% recommend.
Seems great. It's saving a lot of support tickets and it's converting sales.
One of the more impressive AI chat options on the market. Has a ton of features and is improving all the time. They also have a great team!
Rep AI has been so easy to integrate and use on our Shopify store. It has replaced our live chat feature, which has taken a substantial amount of workload off of our CS team. The AI is super intuitive and easy to train. Rep AI completely enhances our customer’s interactions with our site and products. The REP team (Aron and Dafi) have also been a delight to work with. The onboarding process was fast and seamless. They were there to support us every step of the way. Highly recommend!
A must-have app for any e-commerce platform looking to significantly reduce customer service costs. Rep AI uses AI exactly how it should be used—delivering seamless, automated customer interactions that feel natural and responsive. The technology is smart, intuitive, and built with real business impact in mind. Plus, the team behind it is sharp, helpful, and always responsive. It’s backed by Y Combinator, so you know it has a solid foundation and long-term potential. Highly recommend!
We've been working with Rep AI for a few months now, and the experience has been excellent. Gabriela, our account manager, has been incredibly supportive, responsive, and professional. She's always willing to help and goes the extra mile to address any questions or requests we’ve had. Her support has made a real difference in our experience.
This app is incredible. The set up process is super, super quick - to which really surprised me, considering the amount of information on our site. I've been very happy with the responses that the chatbot provides my customers (I did spend a day or two correcting some responses) - however, aside from that it's been smooth sailing ever since. Regarding performance, it is a real game changer. With attention spans continually dwindling, it's super important to make sure we answer any questions and overcome any objections a potential consumer might have. Prior to Rep Console, we had to reply on the hope that consumers would do their own digging and find the information to their concerns/questions, and despite our best efforts to communicate this efficiently - this ultimately leaves all the work up to the consumer. In our opinion, this is a big no no, considering our (including myself in this) inability to stay focused on one task for more than 2 minutes. Having Rep Console means we are able to engage our consumer right away and ultimately overcome any potential barriers/hesitations at a much more efficient rate. Lastly, the customer support is incredible. It's really one of the most important aspects to any Shopify app that we use. They're super prompt & go the extra mile to correct any issue/answer any question. Couldn't ask for anything better. Cheers, Macsen
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