Peek! ‑ Better Replay & Survey
Boost sales, SEO with a heatmap & google analytics alternative
Rating
4.8
feedback
2,754
chart
#69
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
5%
-
Less than a day
4%
-
Less than a month
27%
-
Less than a year
52%
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More than a year
11%
Reviews Summary
The Shopify App has received overwhelmingly positive reviews from users, with many praising the excellent customer support and the app's ability to provide valuable insights into customer behavior. Users appreciate the ease of use and the intuitive interface of the app. The free trial option and the responsive live chat support were highlighted as significant benefits. Additionally, the app was commended for helping users optimize their websites for better conversion rates and providing detailed analytics on customer interactions. However, there were a few users who faced issues with unexpected charges and difficulties in obtaining refunds.
Highlights
Rating Breakdown
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All reviews
Dec. 13, 2024
They changed the interface and now you have to accept the paid plan to be able to installed it. Even if it is written FREE at the shopify store. After they say you can change on the app. But you are still obbliged to agree on the paid plan otherwise you cannot access the platform. Be aware if you are installing it. For me it is just an scammy act and they call it marketing. I hope this commentary changes something because I don't think it is a good approuch to customers. Please just be transparent at first on Shopify App Store. I am still waiting for my refund that they say they cannot find it.
Thank you for sharing your feedback, and we apologize for any confusion. Shopify requires users to agree to potential charges when switching between plans, but this doesn’t mean you’ll be charged while on the free plan. We understand how this might be misinterpreted and will work to make this clearer moving forward. As for your refund, it has been processed, and we’ve communicated this to you. If there’s any further issue or if you need additional assistance, please don’t hesitate to reach out. We value your input and are committed to improving the experience for all our users.
Dec. 11, 2024
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