All reviews

Rating Breakdown

  • 5
    86% (98 ratings)
  • 4
    5% (6 ratings)
  • 3
    4% (4 ratings)
  • 2
    1% (1 ratings)
  • 1
    4% (5 ratings)
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1 / 5 Share

Nov. 30, 2023

The images that were processed within a few minutes were terrible. I could do much better than those on my own. I was hoping for a professional image service that would save me the time of doing them myself. They actually made me laugh out loud when I saw them. Really!!

Using app

--

Total reviews

2

Average rating

3.0

1 / 5 Share

June 13, 2023

No hay prueba gratis, hay que hacer un pago minimo de $20 usd. Mejor uso canvas. ...............................

Using app

20 minutes

Total reviews

3

Average rating

3.7

1 / 5 Share

Feb. 10, 2023

Horrible. This app will mess up all your images if you try to remove background. It took me 2 hours to remove the mess it left in my store.

Using app

12 minutes

Total reviews

1

Average rating

1.0

Developer Reply

I'm sorry to hear about your experience with our app and that your free trial order didn't work out as expected. Upon checking, it looks like there was an issue with how the template was set up. For reference, JPEG's do not support transparent backgrounds. So, when you received your images, it came out with black backgrounds instead. This can easily be rejected from our app and reprocessed again. I understand you have already fixed them. However, our support team still reached out to you earlier hoping we can still help you with your photos.

5 / 5 Share

Jan. 18, 2021

More personable experience compared to other services. A real person will reach out about your order. The photo came out nice. Still, quite an expensive for small business owners but great for the pictures that may be more difficult to edit on your own.

Using app

12 months

Total reviews

4

Average rating

4.8

Developer Reply

Thanks for your feedback! I'm happy to hear you've had good experience with our app and our staff. Feel free to reach out if there's anything else we can help you with!

5 / 5 Share

Oct. 19, 2020

The application is really helpful, they help me a lot with my project, customer service is the best, quick and good, I am very happy

Using app

Over 1 year

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your review 😊

5 / 5 Share

July 13, 2020

I gave them 5 stars because Emyle went out of her way to help me solve a problem - I needed to update my labels but didn't have the time to get new professional photographs. She took my label images and applied them to the packaging and they look terrific. (And it cost me a fraction of what a photographer would charge even if I did have the time to wait.) We did have a couple of minor problems but she and her colleague, Jessie, made certain to stay connected with me and assure that I was satisfied. Highly recommend. Jane Bond, ecodogcare.com

Using app

13 days

Total reviews

5

Average rating

4.2

Developer Reply

Thank you for taking the time to write a review 😁 Please reach out if we can help with anything else.

5 / 5 Share

Oct. 29, 2019

This was JUST what my store site needed. Had problems with some of my images which Emyle on their support team worked ever so patiently with me! This isn't an area I'm very 'savvy' with--so a lot of the process was a learning curve for me, but they were with me to sort everything out! Now my site has a nice pro look to it-and for such a reasonable price! Highly recommend.

Using app

Over 3 years

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for your lovely review! We are always here to help with anything you need.

2 / 5 Share

Aug. 12, 2019

You will wait way more then 24 hours. They will edit the saturation when you beg them not too. I email them and message all the time and hours and hours go by before i get an answer.

Using app

About 3 years

Total reviews

8

Average rating

3.1

Developer Reply

Thank you for taking the time to leave feedback. WWe always want to make sure that our customers are happy with the editing. As your order was delayed for clarification we have refunded credits to your account and processed the order free of charge. In regards to the color changes - we have not changed the colors on your images. When the background is removed from images, the product can look as if the color has changed because it is now sitting on a white background. We have reached out via email, so please feel free reply so we can rectify the situation for you.

5 / 5 Share

July 31, 2019

Love this app! Saves me a ton of time in editing my photos and a very quick turnaround time with great results. This leaves me more time to work on other aspects of my store. Staff are lovely to deal with and quick to respond to my messages. Highly recommended :)

Using app

Over 2 years

Total reviews

16

Average rating

5.0

Developer Reply

Thank you for taking the time to write a review. Glad we could help! Please feel free to email us if you have any suggestions or feature requests. We are always keen to hear how we can help further. πŸ˜€

3 / 5 Share

May 13, 2019

I like the app and the photos come back decent but they are never done in 24 hours. Even if I only submit 6 or 8 it takes a couple days.

Using app

Over 4 years

Total reviews

3

Average rating

4.3

Developer Reply

Thank you for taking the time to write a review. Our team sent an email two days ago about your order but haven't received a reply. Could you please check your spam folder? All images are processed within 24 hours unless we require new photos (due to images being too small) or require more information. In your case previously, I believe your photos have been blurry and it is important to us that they look perfect for your website and meet your requirements so we have reached out for this reason. If you would like us to process the small images provided, let us know and I will make a note for us to not follow up on the order next time. We are happy to work however you would like. Could you please get in touch about your current order so we can process it asap for you? Thanks, Holly ([email protected])

5 / 5 Share

April 27, 2019

Their service is amazing. My request is special. My designer only has the work on the paper, but we need convert to high quality printful file. So I asked for the support from Pixc. And they did it with high quality quickly. I strongly recommend this app to other shopify store owner. They are the best, and price is affordable.

Using app

7 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your lovely review. I'm glad we could help. Feel free to reach out if you ever have any suggestions or feature requests.

5 / 5 Share

April 5, 2019

The Retail Ready Photos by Pixc app is amazing! I uploaded the app to add a white background to my photos and to give them a nice, finished touch! The design team did a marvelous job with my photos and they promptly returned them sooner than I expected. The customer service team is fantastic! They followed up with me and answered all my questions while providing the friendliest customer service imaginable! Thank you to all the Pixie team members (The Pixies) responsible for a wonderful experience! This app is a sure winner!

Using app

About 4 years

Total reviews

4

Average rating

4.8

Developer Reply

Thank you for such a lovely review! Glad we could help. ☺️ Feel free to reach out if you have any feature requests or suggestions to improve our help that would help your business further.

5 / 5 Share

March 31, 2019

We used Pixc for optimizing the basis of our images. The end result is great and the continuous support from their team is amazing. Always immediate feedback and quick solutions.

Store

NUDE

Using app

Over 3 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for taking the time to review our app! πŸ˜€ I would love to know what suggestions or feature requests you have. Feel free to reach out via email [email protected]. - Holly

3 / 5 Share

Feb. 13, 2019

I use this app frequently to add white background to my photos. When I placed my first few orders, the pictures came out really good. Now, I'm finding the quality and care taken to add/remove backgrounds is sloppy. I find I have to go through two or three revisions to get it right.

Using app

About 3 years

Total reviews

1

Average rating

3.0

Developer Reply

Sorry to hear that your last orders were less than satisfactory. We attempted to make them right for you. Can you please confirm if the issue has been sorted? Feel free to reach out to us at [email protected] so we can further assist you.

5 / 5 Share

Jan. 10, 2019

I used the 5 free credits for this app and the pictures turned out great. Took out my backgrounds and added a mirrored effect. Quick turnaround. Will be using again, already placing my next order.

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your lovely review and for being a returning Pixc customer. :) If you require any assistance, feel free to get in touch with us at [email protected].

5 / 5 Share

Dec. 30, 2018

I am absolutely happy! I will be using Pixc for all of my product photos from now on! My picture came out perfect!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review. Feel free to email us if you need any assistance with your images or have any suggestions for features. πŸ™‚

5 / 5 Share

Dec. 29, 2018

This is a great app! They are super fast and very accommodating! I highly recommend! Great Job and Thank you!

Using app

Over 5 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! Feel free to send us an email with any feature requests you have or if we can help you at all. πŸ˜€

5 / 5 Share

Nov. 28, 2018

Professional looking work, I love it. Saves me money, time and resources - the team at Pixc always do a great job.

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thanks for your review πŸ˜€We appreciate it a lot.

5 / 5 Share

Nov. 22, 2018

Great results. Very happy with quality and turn around. Will be looking to upgrade to paid version now.

Using app

6 months

Total reviews

1

Average rating

5.0

Developer Reply

Excited that you are upgrading. If we can help you at all, just reach out. ([email protected]) πŸ˜€

5 / 5 Share

Nov. 18, 2018

Great app I have used it for years and they never disappoint quick fast and easy turn around time you must try this app

Using app

Almost 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for recommending us. We really appreciate it. πŸ˜€ If you have any feature requests, we would love to hear them.