Retainful Email Marketing, SMS
Email Marketing, SMS, Newsletters, Popups in one unified app
Rating
4.7
feedback
30
chart
#2,002
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
3%
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Less than a day
10%
-
Less than a month
47%
-
Less than a year
33%
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More than a year
3%
Reviews Summary
Retainful is highly praised by users for its effectiveness in customer retention strategies, particularly in areas like abandoned cart recovery, post-purchase engagement, and repeat-purchase incentives. Users appreciate the simplicity of executing ideas, the clean email editor, easy-to-understand workflows, and reliable automation. The app strikes a good balance between features and simplicity, making it suitable for small teams. Support is responsive and helpful, with many users mentioning specific representatives who provided excellent assistance. However, there are some complaints about email editing functionality and difficulties in correcting mistakes during the setup process.
Highlights
Review RSS Feed
All reviews
Feb. 12, 2026
We’ve been using Retainful for our Shopify store and it has honestly become one of the most important tools in our customer retention strategy. What we like most is how simple it is to actually execute ideas. A lot of apps promise automation, but Retainful makes it practical — from abandoned cart recovery to post-purchase engagement and repeat-purchase incentives. The email editor is clean, the workflows are easy to understand, and setting up targeted sequences doesn’t require a developer or hours of trial and error. The automation reliability has been excellent. Once flows are set, they just work in the background — customers receive reminders, follow-ups, and incentives at the right time, which has noticeably improved repeat purchases and customer engagement. The ability to structure follow-ups after purchase is especially valuable because it lets us stay connected with customers instead of relying only on ads. Another big plus is the balance between features and simplicity. Many email platforms are either too basic or overly complex and expensive. Retainful sits perfectly in the middle — powerful enough to build real retention systems, but intuitive enough for a small team to manage daily. Support has also been responsive and helpful whenever needed. Overall, Retainful is a very practical retention tool — not just another email sender. If you want to increase repeat customers without overcomplicating your workflow or paying enterprise-level pricing, it’s a great choice.
Jan. 27, 2026
I was using this with my woocommerce store and I signed up again after I switched to shopify. It is very easy to set up. They help you with everything. Their customer service is great. Plus you get sales in return. The automations, sign up pop ups and abandoned cart flow is very useful gaining back customers. I highly recommend it.
Jan. 11, 2026
I would like to take a moment to sincerely appreciate the support and professionalism of my retained customer service representative vaishaak. From the beginning of my Shopify integration, he has been very helpful, patient, and knowledgeable, especially with setting up key features and guiding me through areas I wasn’t fully familiar with. This shows his commitment to seeing tasks through, not just setting things up and moving on.Thank you
Dec. 11, 2025
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