Retainful : Email Marketing
Abandoned Cart Recovery and Email Marketing Automation
Rating
4.3
feedback
11
chart
#2,185
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
9%
-
Less than a day
0%
-
Less than a month
27%
-
Less than a year
27%
-
More than a year
27%
Reviews Summary
The reviews for the Retainful app are mixed, with some users praising its features and customer service while others are critical of its functionality and user experience. One common positive theme is the excellent customer service provided by the developers, with users appreciating the support and assistance they received. Users also highlighted the app's features such as creating standardized processes for email follow-ups, custom discount codes, and referral schemes. On the other hand, negative themes include issues with email editing, difficulty in correcting mistakes during setup, and concerns about the way customer counts are calculated. Some users also mentioned problems with the app's display in certain email platforms like Yahoo.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 21, 2024
Incredible support. I had some difficulty setting up the app, and got on a zoom call with Madhav and he resolved the issue in a few minutes. Very responsive as well. Looking forward to how the rest of the journey plays out.
Oct. 28, 2024
Madhav, Aravind and Kaarthicka have been IMMENSE in helping me problem solve my Abandoned Cart Recovery system and getting it up and running. They were patient and attentive - I was constantly kept in the loop with the progress and involved in every part of the process. I can't thank them more enough.
Oct. 9, 2024
I really liked how they helped me with my issue in setting up the automation. It really helped me in boosting my number of orders.
July 9, 2024
We have been using a Retainful Email marketing app and we have generated excellent revenue after doing marketing automation. Also the team is very helpful, especially Madhav and Saranya who helped in setting up the store and automation. Thanks
May 15, 2024
During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.
We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused. We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.
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