Retainful : Email Marketing
Abandoned Cart Recovery and Email Marketing Automation
Rating
4.3
feedback
11
chart
#2,185
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May 15, 2024
During the setup process I incorrectly entered my email address and noticed it too late. Once that address was in the sign up... forget about correcting it. Won't let you go back or start new. Seams like a simple mistake should allow for easy correction.
We are truly sorry to hear about your recent experience. The good news is, we have now resolved this issue. In our efforts to prevent spam, we inadvertently affected genuine users like yourself. We deeply regret any inconvenience this caused. We would love the opportunity to welcome you back to Retainful. Please feel free to reach out to us if you have any questions or need assistance. We're here to help. Thank you for your understanding.
April 1, 2021
Really bad experience. The way they are using to count the amount of customers is so bad and it is the perfect way to charge you more and more. When you edit an email the platform does not respond well and is not making any change... There is not possible to edit emails in HTML (is it so complex to include this feature?) Until you do not fix all these issues does not make sense at all to use this app. You are just expending money for a general bad experience.
Hey Thanks for the feedback. We're so sorry about the trouble with editing emails. I'm sorry that this shouldn't have happened at all. And it appears there is a misunderstanding about the contacts count. Our CEO, Ramesh, has sent you an email to follow-up here, and we'd love for you to give Retainful another try for your store. Thanks Team Retainful