Rating

5.0

feedback

71

Reviews

chart

#11,981

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    1%
  • Less than a month
    6%
  • Less than a year
    72%
  • More than a year
    20%

Reviews Summary

RetentionX is highly praised for its insightful data analysis capabilities, user-friendly interface, and excellent customer support. Users appreciate the valuable insights provided by the app, such as customer segmentation, actionable recommendations for revenue growth, and advanced analytics beyond Shopify's default reporting. The tool is commended for simplifying reporting, offering flexible pricing, and delivering actionable insights that drive long-term success for e-commerce businesses. However, some users mention the need for better historical data and improvements in data building speed for segments.

Highlights

Insightful data analysis and actionable recommendations
User-friendly interface and customer support
Advanced analytics and customer segmentation
Simplification of reporting and pricing structure
Areas for improvement: historical data and data building speed

Rating Breakdown

  • 5
    99% (70 ratings)
  • 4
    1% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 26, 2024

Insightful data in an easy-to-use tool. In addition to crunching the data, the tool's Help Desk and videos provide even more depth to understanding the data's potential outcomes. The customer support is stellar, and our representative, Allie, is so responsive. RetentionX is the path to growing your Shopify store!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 24, 2024

Really useful data that was very helpful for understanding growth areas of our business.

Using app

3 months

Total reviews

5

Average rating

4.8

5 / 5 Share

April 23, 2024

Retention X has provided us with valuable insights into our DTC customers. We're able to segment different types of customers, tailor our promotions and discounts more effectively, engage with new and returning customers, and identify new opportunities to increase revenue.

Using app

7 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for sharing your experience with Retention X! We're thrilled to hear how our platform has empowered you to segment customers effectively, tailor promotions, and identify new revenue opportunities

5 / 5 Share

April 17, 2024

Definitely simplifies our reporting by a lot. The graphs and data is clearly explained. Flexible pricing structure so for us it's good value for money.

Using app

12 months

Total reviews

9

Average rating

4.6

Developer Reply

Thank you so much for your review! We are glad to hear RetentionX is saving your team time and resources to get actionable insights!

5 / 5 Share

April 16, 2024

Retention X has provided us with more insights than the default reporting that Shopify provides. Furthermore, it includes actionable items we can implement to improve our revenue with both new and return customers, further helping the business grow. With the customer segments, we're also able to start a plan and execute against it to engage with customers across all segments without us having to build the segments ourselves. Excellent UI/dashboard as well, and we love the daily report emails!

Store

LOZURI

Using app

8 months

Total reviews

8

Average rating

4.5

Developer Reply

It's so nice to see you're making the most of RetentionX! We're excited to see all you accomplish with the platform!

All reviews

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