Retention X: Grow Profit & LTV for Shopify

Retention X: Grow Profit & LTV

Customer journey tracking, analytics & automation — unified
Developer
RetentionX
Rating
5.0
Feedback
127
Reviews
Chart
#931
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

RetentionX is highly praised by ecommerce merchants for its valuable insights, robust reporting platform, and exceptional customer support. Users appreciate the deep understanding of customer behavior, personalized marketing efforts, and the range of integrations available. The platform offers intuitive dashboards, advanced segmentation tools, and actionable data that have helped businesses make informed decisions to drive growth and improve retention. Account strategists like Kori, Nadine, and Allie are highlighted for their knowledge, responsiveness, and guidance in maximizing the platform's capabilities. Overall, RetentionX is seen as a game-changer for understanding customer data, boosting retention, and shaping marketing strategies for ecommerce businesses.

Time spent using app
How long merchants keep the app installed.
Less than an hour 0%
Less than a day 0%
Less than a month 13%
Less than a year 71%
More than a year 16%
All reviews
5 / 5 Share
Sept. 15, 2026

The app has been significantly important to our team getting a deep understanding of our customer's at an individual level, allowing us to personalize our marketing efforts, which has led to a steady amount of growth over the past few months. There is a learning curve with the platform as with any new tool, but the team has been super responsive and helpful climbing up that curve and ensuring we're getting value from the platform quickly. Highly recommend if you're trying to understand yours customer base at an individual customer level!

Store Using app Total reviews Average rating
Wild Idea Buffalo 5 months 5 4.0
Developer Reply

Thank you for your thoughtful review! We're thrilled that RetentionX has helped your team with a deeper analysis of customer behaviors to support you with your personalized marketing efforts. We're happy to hear you're already experiencing growth using the platform! Thank you for your support and we are grateful to work alongside you every step of the way!

5 / 5 Share
June 10, 2026

Really an incredible app, and Kori is really helpful with implementation and has incredible patience to walk you through the dashboard to really simplify it for you.

Store Using app Total reviews Average rating
DeemedFit About 2 months 8 4.5
Developer Reply

Thank you so much for your review! We are happy to hear you are enjoying the platform so far and that your strategist has been supportive each step of the way. We look forward to continuing our support for DeemedFit!

5 / 5 Share
June 4, 2026

Strong reporting platform, great support from our account strategist Kori, and impressive range of integrations to leverage including Klaviyo, Gorgias, and much more.

Store Using app Total reviews Average rating
Zenagen About 1 month 1 5.0
Developer Reply

Thank you so much for your thoughtful review! We are happy to hear you are enjoying the platforms features and integrations so far. We appreciate your kindness towards our support team and are committed to helping you meet your goals every step of the way!

5 / 5 Share
May 7, 2026

Super robust reporting offered, and top tier support from the RetentionX team. Highly recommended.

Store Using app Total reviews Average rating
Kith Almost 3 years 5 5.0
Developer Reply

Thank you so much for your kind words! We are thrilled to hear you find our platform to be robust and that you've enjoyed working with our success team. We look forward to a continued collaboration!

5 / 5 Share
March 23, 2026

A really insightful platform. Kori has been fantastic as our Account Strategist and is always providing fast, useful support and helping us strengthen our overall marketing strategy.

Store Using app Total reviews Average rating
GrowTropicals About 2 months 2 5.0
Developer Reply

Thank you for your kind words! We are grateful for your support, and even more thrilled to hear that you've found the platform to be insightful. It's great to hear that you've found success with your Account Strategist as well. Our goal is to support your growth every step of the way!

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