Savile Row Company review for Retention X
March 19, 2025
Absolutely love this app. It gives me great insights at the touch of a button that help me identify opportunities and analyse so many aspects including how other apps are working inc loyalty, upsells etc as well as helps inform product design decisions. We are also using the merchandising function which is good on the whole and certainly better than others we investigated but does still chuck out some strange anomalies! Kori on the customer team is always really helpful and quick whenever I have a query.
Thank you so much for your kind words! We're thrilled to hear that you found our app helpful in so many sectors of the business. It's wonderful to hear that our customer support team has been supportive throughout! It’s also great hearing our merchandising feature stands out against others! For a bit of context, as soon as RetentionX evaluates your products' performance within the collection grid, it begins to test the impact of shifting previously lower positioned products to a higher position based on their performance score. This allows for discovery of those hidden champions! This testing is required to determine the most optimal placement for each of your products. Of course, if anything ever seems off, we’d love to take a closer look and support wherever we can! We look forward to our continued collaboration together!
