Retter ‑ Heatmaps & Replay
Record your visitors using heatmaps and session replays
Rating
3.5
feedback
47
chart
#8,024
All reviews
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April 2, 2024
Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.
Feb. 21, 2024
It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!
Oct. 29, 2023
This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.
Oct. 27, 2023
Oct. 25, 2023
Recordings do not show the full session. The heat map does not load pages. The app just not working for us.
July 12, 2023
The heatmap and replay feature provide invaluable insights into customer behavior. Highly recommended for optimizing your online store.
Store
Cửa hàng của tôi
Using app
8 days
May 18, 2023
Retter provides convenient and friendly service that gives a great experience. I recommend it to everyone.：）
Feb. 7, 2023
Really handy app. Been using it on an expansion store and just moved it over to the main site. Find it better than hotjar for what I actually want it for. Have been able to significantly improve the UI/UX of our site as well as increase conversion rate for our site based on the learnings that we had. This included our first 'solution' which turned out not to work as we intended and meant we were able to pivit to a new solution that DID work. We initially had some challenges getting set up as our site has some unique customisations to it. Developer was helpful in getting it sorted for us within a few days. They also mentioned a few things in the pipeline which will be extremely useful!
Feb. 6, 2023
Does not work for me. Two times received an answer that they will check and someday will get back to me. Got redirected to the rating page only after in-app voted 5 stars. When the in-app votes 1 star then nothing happens. Strange Additionally, I did not like to receive an "URGENT" email asking to remove this rating. The programmer is from Israel, not Ukraine, but anyway it was not an URGENT message.
Hey Reltek, I'm so sorry for the less than good experience you had. We received your ticket on the weekend, and we winningly took the time to fix your bug on the weekend when it's our day off. Today is Monday and the bug is already fixed and you receiving replays. We started working on fixing the bug as soon as possible even though it was weekend and our dev team had electricity issues due to them being from Ukraine. We trying to provide our merchants the best possible experience that we can, however, there sometime events that occurred and out of our hand. Have a wonderful day :)
Dec. 19, 2022
Funciona mt bem! ------------------------------------------------------------------------------------
Nov. 28, 2022
Pretty good. No rewind or skip forward features. I think it would also be better to add a way to go to next recording without going to the main menu.
Nov. 10, 2022
Testei outros apps que prometiam acompanhar o comportamento dos clientes na loja mas foi apenas com o Retter e com um outro que eu fui capaz de fazer isso. Tenho inglês básico e, mesmo assim, o layout do Retter permitiu que eu navegasse pelo app com alguma facilidade. Quanto ao suporte, ele é sempre atento e presente. Eu tive uma dúvida e eles me responderam na hora e resolveram o problema.
Nov. 8, 2022
Easy to use, and was stuffing up how the site looks like hotjar seems to do. We have watched around 15 people use our site and already found one of the things that we think is a key reason on why people don't convert. Well worth using!
June 27, 2022
The app is easy to use and gives you important Information about your website and how people react with it.
June 23, 2022
This app looks really nice and is helpful to allow me to see what is going on with my store. Customer service is friendly, quick and helpful.
June 13, 2022
¡Excelente aplicación! Permite estudiar el comportamiento de los usuarios de mi sitio y así mejorar la UX. Sin duda, una aplicación que ayuda demasiado a mejorar nuestros sitios.
Feb. 15, 2022
Very useful app and helpful support. use it for recording the page sessions on my store and it helped me a lot to understand user behavior
Jan. 18, 2022
O Retter é excelente, simples de instalar. As gravações de tela são uma valiosa informação para entendermos o nosso cliente, e o app gera com excelência. Suporte rápido e em português! Indico para todos
Dec. 31, 2021
This App Is Excellent. Reasonably Priced. I'm always impressed with skilled App developers truly creating highest quality. It motivates me to happily keep going to achieve goals. The team maintaining this app is highest quality and i'm glad the app was recommended to me.
Dec. 14, 2021
Installed this app for BCFM to see how my customer will interact with my new changes so I can improve my store upon this data.