Retter ‑ Heatmaps & Replay

Dec. 18, 2024

Take it from a up and coming brand owner — this app sounds promising, but unfortunately is another instance of you get what you pay for. Lackluster support (practically non existent). Every inquiry is replied to with something like "I'll forward this to our developers and keep you updated" — and guess what, they ALWAYS forget about the "updating you" part of their reply. I'm convinced it is an auto-reply and they have 0 intention on supporting you. Thought it was cool when i first launuched my storefront to have something like this, and occasionally it did pick up a session that was cool to rewtch but it misses SO many and it doesnt update for days so it's kinda pointless. Save yourself some time and money and find another suitable app. I'm uninstalling as i write this :)

April 2, 2024

Complete rubbish app, please don't be fooled by the low price. Here’s why: 1. The data is completely inaccurate, and the heat map cannot detect 99% of the traffic. There are only a few hundred page views anyway. (I did not set up partial detection, but all detection) 2. The billing model only depends on the total PV of your website, not how much the application does for you. For example, I only need the data of a certain page, but the application calculates based on all exposures of the entire website (in terms of charging, the data is extremely accurate, instead of only seeing 1 when I need to see the heat map) %The data). When I gave feedback to customer service, he also said that he could only charge according to the overall pageview of the website.

Feb. 21, 2024

It said that 500 visits are included in FREE plan. I had 452 visits and they charge me $4.99 - hiden fees - not recommended!

Oct. 29, 2023

This app absolutely did not work for us. The heatmaps simply did not work and support were vague in their responses. Even cancelling our account was problematic, with only an error message and no confirmation.

Oct. 27, 2023

Oct. 25, 2023

Recordings do not show the full session. The heat map does not load pages. The app just not working for us.

Feb. 7, 2023

Really handy app. Been using it on an expansion store and just moved it over to the main site. Find it better than hotjar for what I actually want it for. Have been able to significantly improve the UI/UX of our site as well as increase conversion rate for our site based on the learnings that we had. This included our first 'solution' which turned out not to work as we intended and meant we were able to pivit to a new solution that DID work. We initially had some challenges getting set up as our site has some unique customisations to it. Developer was helpful in getting it sorted for us within a few days. They also mentioned a few things in the pipeline which will be extremely useful!

Feb. 6, 2023

Does not work for me. Two times received an answer that they will check and someday will get back to me. Got redirected to the rating page only after in-app voted 5 stars. When the in-app votes 1 star then nothing happens. Strange Additionally, I did not like to receive an "URGENT" email asking to remove this rating. The programmer is from Israel, not Ukraine, but anyway it was not an URGENT message.

Nov. 8, 2022

Easy to use, and was stuffing up how the site looks like hotjar seems to do. We have watched around 15 people use our site and already found one of the things that we think is a key reason on why people don't convert. Well worth using!

June 27, 2022

The app is easy to use and gives you important Information about your website and how people react with it.

June 13, 2022

¡Excelente aplicación! Permite estudiar el comportamiento de los usuarios de mi sitio y así mejorar la UX. Sin duda, una aplicación que ayuda demasiado a mejorar nuestros sitios.

Dec. 14, 2021

Installed this app for BCFM to see how my customer will interact with my new changes so I can improve my store upon this data.

Nov. 30, 2021

Great app to see the replay of persons on the website and we can see from which country they came. Good price. Thank you.

Nov. 22, 2021

We are using Retter - Heatmaps & Replay app with all our websites. It's easy to use and very helpful for understanding customer's behavior. With help of this app we were able to find out what elements are important to our websites and what are not. I definitely recommend this app.

Oct. 27, 2021

I install this app and get to dashboard which says to click on link on upper right to add my website. The problem is that the button is not there. Now I am trying to access the account again and it doesn't remember my password. Pending dev's response. UPDATE: Dev Vlad has responded promptly and addressed this issue. Thanks.

Aug. 18, 2021

Really impressed with the app and the service. Vlad from Upify promptly helped our store with a few questions, and we were so happy with the professional customer service. Highly recommend!

Aug. 17, 2021

The Information I have gotten by adding this app has been priceless. It is easy to install and navigate, it works, and is very affordable. Based on the information this app provided me, I was able to change a few things and increase sales almost overnight.

July 19, 2021

It's really a nice app! I very like it. It helps me to know about the customers' events. According to this app, I can know about the customers' events. And Optimize my website. Adjust my marketing plan.

July 9, 2021

Great app and great customer support really asking for feedback and suggestions for improvement! Excited to see how far this app will go.