Rating

4.1

feedback

42

Reviews

chart

#3,636

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    2%
  • Less than a day
    0%
  • Less than a month
    26%
  • Less than a year
    31%
  • More than a year
    40%

Reviews Summary

The reviews for the app are mostly positive, with users praising the app for its ability to handle returns seamlessly and improve customer satisfaction. Customers appreciate the ease of use, responsive customer service, and the value it adds to their online stores. However, there are some negative reviews mentioning issues with customer and merchant support, as well as difficulties in onboarding and communication.

Highlights

Positive feedback on seamless return process and improved customer satisfaction
Responsive customer service and ease of use
Value added to online stores
Issues with customer and merchant support
Difficulties in onboarding and communication

Rating Breakdown

  • 5
    86% (36 ratings)
  • 4
    0% (0 ratings)
  • 3
    2% (1 ratings)
  • 2
    2% (1 ratings)
  • 1
    10% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 7, 2024

Just get this, hope this could assst with package issues

Using app

1 day

Total reviews

4

Average rating

5.0

5 / 5 Share

Sept. 8, 2024

Using app

4 minutes

Total reviews

2

Average rating

5.0

1 / 5 Share

Aug. 26, 2024

I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.

Using app

Almost 3 years

Total reviews

5

Average rating

4.2

3 / 5 Share

July 2, 2024

Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.

Using app

4 months

Total reviews

1

Average rating

3.0

5 / 5 Share

July 2, 2024

Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.

Using app

About 2 years

Total reviews

2

Average rating

5.0

All reviews

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