Rating

4.9

feedback

174

Reviews

chart

#776

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    20%
  • Less than a month
    49%
  • Less than a year
    23%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising its ease of use, customer service, and the added security it provides to both merchants and buyers. Many users appreciate the peace of mind it offers in terms of order protection, reducing disputes, and increasing customer confidence. The app seems to have a significant impact on conversion rates and customer trust. However, there are a few negative reviews mentioning issues with customer support and concerns about the app continuing to charge customers even when turned off.

Highlights

Ease of use and customer service
Added security and order protection
Impact on conversion rates and customer trust
Issues with customer support
Concerns about continued charging despite being turned off

Rating Breakdown

  • 5
    92% (160 ratings)
  • 4
    5% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 83% (145)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 12, 2025

nice

Using app

--

Total reviews

11

Average rating

5.0

5 / 5 Share

Dec. 8, 2025

Store

Dazuma

Using app

3 days

Total reviews

6

Average rating

4.3

5 / 5 Share

Nov. 30, 2025

Great app to give our customers a piece of mind if they want to be able to return. As a small business managing returns can be a headache and this is one less thing I have to worry about!

Using app

9 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

Works seamlessly. Reliable and beneficial app for shopify stores

Store

ibhi

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

good

Store

RCB-UK

Using app

About 5 hours

Total reviews

1

Average rating

5.0

All reviews

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