Rating

4.9

feedback

173

Reviews

chart

#1,344

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    5%
  • Less than a day
    20%
  • Less than a month
    50%
  • Less than a year
    22%
  • More than a year
    3%

Reviews Summary

The reviews for the Shopify App are overwhelmingly positive, with users praising its ease of use, helpful features, and ability to increase customer trust and satisfaction. Many users appreciate the app's assistance in handling returns, protecting orders, and reducing disputes. The customer service is highlighted as responsive and supportive, contributing to a smooth experience for both merchants and shoppers. Some users mentioned that the app helped boost conversion rates, improve operational efficiency, and save time for support teams. However, there were a few negative reviews mentioning issues with customer support responsiveness and unexpected charges.

Highlights

Ease of use and helpful features
Increase customer trust and satisfaction
Responsive customer service
Boost conversion rates and operational efficiency
Issues with customer support and unexpected charges

Rating Breakdown

  • 5
    92% (159 ratings)
  • 4
    5% (8 ratings)
  • 3
    1% (2 ratings)
  • 2
    1% (1 ratings)
  • 1
    2% (3 ratings)

Reviews with Text

  • 84% (145)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Nov. 30, 2025

Great app to give our customers a piece of mind if they want to be able to return. As a small business managing returns can be a headache and this is one less thing I have to worry about!

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

Works seamlessly. Reliable and beneficial app for shopify stores

Store

ibhi

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 24, 2025

good

Store

RCB-UK

Using app

About 5 hours

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 30, 2025

Overall UI is very good and simple and this seems to be an amazing premise. Have not had any claims yet or anything but it looks great. Will update in the future if needbe! So far haven't been able to get enabled with the free returns

Using app

3 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Nov. 13, 2025

This is undoubtedly a more reassuring option for consumers and can increase conversion rates!!

Using app

About 21 hours

Total reviews

4

Average rating

5.0

All reviews

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