Seel Worry‑Free Purchase
Seel Worry-Free Purchase
Rating
4.1
feedback
43
chart
#3,157
All reviews
Rating Breakdown
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Sept. 8, 2024
Aug. 26, 2024
I can't get this app to stop charging my customers despite it being turned off and disconnected. Customer support is not helping either. User beware.
July 2, 2024
Only been using for a short time. Couple of customers did not understand and checked it in error. May be the way displayed on site. Gave myself a one-year trial period to see how it works but no really complaints so far.
July 2, 2024
Seel has been great for my business. I sell products that aren't really appropriate to return once a customer has used them. For example, if they remove decals from the backing and install them before changing their mind and putting them back on the backing.... Previously customers would try to send those back to me for a refund. There's no way I could sell it to another customer so it would be a loss for me every time that happened. Now with Seel, I've been able to update my return policy so that returns are only available if the customer purchases the Seel Return Protection at checkout. AND, if someone does want to initiate a return, that's work I don't have to do anymore since it goes through Seel.
July 1, 2024
Overall, we've had a great experience using Seel and would recommend it to other vendors. The team is responsive and solution-oriented when facing any issues, and the process is straight forward.
June 27, 2024
Highly recommended! The customer service will promptly respond to all my inquiries, very good customer service. Orders with lost products can also be processed for us in a timely manner.
June 25, 2024
More than an app. The app works well and as promised. My customers feel very comfortable to buy from us with a return policy, which this app handles without products needing to come back to us. The app integrates easy with the site (they do all the work) and it works seamlessly. Support is personalized and responsive. Very happy with how this app has helped my online sales grow.
May 29, 2024
Merchant support is the worst. Over 4 months for a simple request to be completed/updated after repeated promises and in the end, they never did. But somehow they were quick (less than 4 days) to respond to my email for their removal from my store. If merchant support is this way, I can imagine the customer support and didn't want to take the chance.
April 3, 2024
Good company, decent application and support. We've had no issues using Seel. Thank you.
Aug. 4, 2023
Great app, it increased my conversion rate and makes my customers a lot more loyal. customer service helped me a lot and they were very helpful.
July 28, 2023
Don't recommend it. Wasted a lot of time with this, only to be dropped by them. I had 7k missing in payment refunds in 2022, it would go unnoticed if I didn't do due diligence.
Oct. 26, 2022
We are a small swimwear brand so we can’t compete with the major retailers return policies. Seel allows us to offer refund for method paid and is great! I highly recommend it. Our customers are thankful to have the option of seel.
Thank you for your support! Seel offers the easiest way to build Amazon-like post-purchase experiences that even SMB merchants can use at almost zero cost & risk. We are coming up with new products including Estimated Delivery Date and Guaranteed Delivery Date to pump up your conversion and customer confidence for the upcoming holiday season. Keep following us and wow your shoppers!
Oct. 26, 2022
Update: I have bumped it up to two stars since I was finally able to get access to the app. I filled out the application last night and haven't heard anything yet. I was told a collaboration request was sent, but I do not have one from them. Emails from them only come late at night (maybe they are in a different country?), so getting anything done seems to be a slow process. It is definitely not as quick, easy and seamless as they make it sound. They had a dead email going to the "Get Support" button. Hopefully they have now fixed that. When I tried to add the app to my store I kept getting an error. I tried contacting them through the get support button, but never heard from them. I have now deleted the app and will look into other options.
We are so sorry for this bad experience you had. We are currently upgrading our app and that's why you are facing error when installation. Our upgrade will be deployed tomorrow. In the meanwhile, as an alternative, you can visit our new admin portal https://admin.seel.com to start the app. Our support team has reached out to you to assist. Thank you for choosing us and we are terribly sorry again for the inconvenience caused.
May 15, 2022
If you've been added to their email list, and spammed, then i'm sorry for you. Our company was added, and spammed with unrequited emails. Completely unethical. That's exactly how it would be partnering with them.
Thank you for your feedback about too many emails being sent. Your feedback is vital to us improving our product and the experience of those who use it. We’ll be reviewing that process to make sure we can improve in the future. We see that you downloaded our app and filled out our onboarding form. We’d be happy to set up a time for a call to answer any remaining questions and make things right.
May 5, 2022
Ran into an issue with the app working. Reached out to the help team and with in a couple hours they had figured out the issue and came up with a fix. Great support!
April 22, 2022
Just launched on my site and excited to let my customers know they now have this option. The onboarding process and customer service has been top notch!
April 14, 2022
I have used the app for the past month. They have great customer service and provide timely follow-ups. The app has been a value-add offering to my customers and so far so good. Would recommend to other online stores.
April 8, 2022
I highly recommend this service and this app. Very professional company to work with. Extremely happy with this service!