Easy Returns Management System
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's simplicity, ease of use, and excellent customer support. Many users highlighted the quick response times of the support team and their willingness to customize the app to fit the specific needs of the store. The app is commended for streamlining the returns process, making it quick and easy for both customers and store owners. Users also appreciated features like label generation and the ability to exclude final sale items from returns. However, there were a few concerns raised, such as the inability to customize the return window and the limitations in data analysis and reporting. Some users also felt that the pricing could be more competitive for the features offered.
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The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.
This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS
The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!
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