Easy Returns Management System
The reviews for this Shopify App are overwhelmingly positive, with users praising the app's ease of use, customer support, and effectiveness in streamlining the returns process. Customers appreciate the simplicity of the app and how it makes returns quick and easy. The customer service team is highlighted for being responsive, helpful, and willing to customize the app to meet individual store needs. Users also mention the app's integration with Shippo for label generation and its ability to save time for both customers and store owners. However, there are a few areas for improvement mentioned, such as the lack of ability to download return information into a CSV, limited reporting functions, and issues with customizing the return window.
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The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.
This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS
The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!
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