Easy Returns Management System
The reviews for this Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick response times. Many users appreciate the ease of navigation and the helpful insights provided for managing returns. The app is commended for streamlining the returns process, generating labels through Shippo integration, and offering customization options to match the store's theme. However, there are some suggestions for improvement, such as the ability to download return information into a CSV format for better data analysis and more comprehensive analytics.
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The review does not have anything to do with how the app works, but with the customer service that we received and the business practice of the company that owns the app. The app was installed almost year and a half ago on our store and was not once utilized, it just got lost among others and due to our scale and the fact that we have 3 stores to manage, no one noticed this. We were naturally billed the whole time and in lights of positive business practices, due to the fact that we never used the app, we were expecting to get a substantial amount of money back. This did not happen as we only got three last months back.
This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!
Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS
The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!
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