Easy Returns Management System

May 26, 2022

This is a very simple, easy to use app, that does what exactly what you need it to. Customer experience is also very straightforward, highly recommend!

Oct. 16, 2021

Absolutely awesome. The customer service is better than any other app I have used. Attentive and more than helpful and very quick to get back to you with any questions or help. I would recommend this app to anyone how needs to streamline their returns process, it will certainly take the headache out of things for our business. Thanks so much for all your help. Highly recommend!!!!! 1000 STARS

Oct. 15, 2021

The team is extremely helpful and very quick to respond! I requested a custom color and they did it right away. It was a very smooth and pleasant experience. Thank you so much!!

July 31, 2020

This app is straightforward to navigate and makes returns quick and easy. Customer support is excellent.

May 21, 2020

We process quite some returns. This app really makes the processing much more streamlined with label generation from Shippo integration.

March 9, 2019

Customer support is great. They responded in 24 hours not only with an answer but with the actual css code created for me so that I could just easily copy and paste it in. I didn't have to do anything. I actually forgot to add the code and they even reached out a few days later to remind me.

Feb. 27, 2019

Customer support on this app is great - response in 24 hours always with a solution. Very happy with this app and would recommend!

Jan. 31, 2019

Fantastic app and fantastic customer support. They were very helpful in making the app custom to our website colors to make sure everything flowed properly. Customer service assisted with all my questions and checked in afterward to make sure there were no issues. Highly recommend this app.

Nov. 15, 2018

This app helped us accomplish what we were looking to do! Deff recommen if you want a hassle free return system. Love it so far

Feb. 12, 2018

Great app! Customer support is speedy and helpful. Overall this has made our returns process so much easier.

Sept. 12, 2017

Great tool to get returns in order. The only time I had a problem, the customer service team resolved it extremely quickly!

Aug. 18, 2017

The platform is great because it runs inside the Shopify platform, unlike others that run on their own platform. Easy to install with your theme and simple for customers to process their requests. Good support.

June 7, 2017

This is one of my all-time favorite apps. It saves me a ton of time allowing customers to generate their own return labels. No more sending emails with return labels for every return. It has some great functionality-- for example, I can exclude final sale items from returns. Thank you for an amazing app.

May 23, 2017

Had some trouble to start as I needed to setup an account on an external website (Shippo), but Spice Gems came to the rescue and help me set everything up. The interface to setup was VERY easy to follow in this app and it's going to make a world of difference to our fast growing company!

Oct. 30, 2019

Best solution I've found. Support is very helpful and quick. Functionality is great. Very customizable. Great pricing too! Update: I accidentally deleted the app (doh!) and their support was so on the ball about helping me get my data restored and everything back installed as it was before my mistake. Very happy with this app and their support all around!

Feb. 24, 2017

The support team is very responsive and this app has been helping us a lot to manage all the returns. Excellent work!! They even made us a great feature to generate reports by return reason! so far it's been an enjoyable experience.

Feb. 8, 2017

Simple and easy to use app and the support team are fantastic to deal with!

Oct. 31, 2016

Great app! It could only be better if Shopify allowed a better two-way communication and the order indicated there was a return on file. The support is great and a feature I requested was implemented in under a week!

Aug. 6, 2016

We changed from another returns management app from a 'big app development house'; we were apprehensive at first, but we are SO happy we did! The app has functioned near flawlessly since installing it, it has much of the reporting and data capture we're looking for, and -most importantly- it functions seamlessly for our customers & our returns team. Additionally, when we have had questions, the developer's team has been incredibly responsive and helpful. They also listen when we suggest app modifications or enhancements and let us know if there is likelihood our suggestions could be implemented in future versions or updates. To date, this has been one of the best apps we've installed on our store.

July 15, 2016

This is a great app that made all our returns a breeze! Their customer support is great. They were always readily available and were willing to update the app to match our store's needs and requests. I would highly recommend going with this app if you are looking for a reliable returns management app that simplifies the whole return process for both the customer and the store owner.