Return Prime:Return & Exchange
Top rated app for returns, exchange & refunds.
Rating
4.9
feedback
674
chart
#201
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
19%
-
Less than a month
28%
-
Less than a year
41%
-
More than a year
11%
Reviews Summary
The Return Prime app has received overwhelmingly positive reviews from users. Customers praise the app for its user-friendly interface, efficient return and exchange management, and exceptional customer support. Many users highlight the quick response times of the support team, the ease of setting up the app, and the helpful guidance provided during the onboarding process. Additionally, users appreciate the features that streamline store operations and improve the overall customer experience. However, there are a few negative reviews mentioning issues with setup complexity, outdated tutorials, and difficulties in resolving certain issues.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
Wonder was very helpful. I'm completely new to this platform as was flustered about how to navigate it and use it and she answered all my questions and now i feel comfortable to use this app for my shopify business. thank you
Dec. 2, 2025
Really great app, love that you have 5 free requests to start out with. Also, the support team are always quick to respond to any messages!
Dec. 2, 2025
We’ve worked with two other popular return and exchange apps on Shopify in the last 3 years, and this has been our best experience so far. The UI is flawless, packed with features that genuinely help both the brand and the customer, and it feels like they’ve thought through every possible use case. And the best thing about them is their exceptional customer service. They reply in under 5 minutes, are always happy to help, and somehow manage to leave you smiling with a fun GIF at the end, a nice touch when you’re dealing with such routine tasks like returns and shipments.
Dec. 1, 2025
Perfect solution for returns and exchange management! Has made handling returns very easy and the customer serive is brilliant with advisors always available to help even with basic requests. Much recommended!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more