Rating

4.9

feedback

657

Reviews

chart

#82

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    12%
  • Less than a month
    23%
  • Less than a year
    64%
  • More than a year
    25%

Reviews Summary

Return Prime app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the app for its efficiency in managing returns and exchanges, the responsiveness of the support team, and the user-friendly interface. Many reviewers highlight the quick response times and helpfulness of the customer service, making it stand out from other similar apps. Additionally, users appreciate the customizable features and integrations offered by Return Prime. However, there are a few negative comments regarding menu adjustments, overlays that cannot be switched off, and a specific incident of retroactive refunds causing financial issues for a user.

Highlights

Efficient return and exchange management
Responsive and helpful customer support
User-friendly interface and customization options
Negative feedback on menu adjustments and overlays
Incident of retroactive refunds causing financial issues

Rating Breakdown

  • 5
    123% (806 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (6 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

May 14, 2025

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

May 12, 2025

Thanks to the very kind and accurate support, the issue was resolved immediately.

Using app

--

Total reviews

2

Average rating

5.0

5 / 5 Share

May 8, 2025

Support is very helpful, fast and efficient in resolving any query.

Store

WAYVE

Using app

14 days

Total reviews

2

Average rating

5.0

5 / 5 Share

May 6, 2025

We are extremely satisfied with the Return Prime app and their support team. The app works perfectly and has made our return process much more efficient. Whenever we had a question or issue, their team responded quickly and helped us resolve everything smoothly. Highly recommended!

Store

Hebba

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

May 5, 2025

Game-Changer for Returns and Exchanges! Return Prime has been a fantastic addition to our Shopify store. It helped us significantly reduce return rates by smoothly converting many of them into exchanges, improving both customer satisfaction and revenue retention. The interface is clean, easy to use, and the support team is super responsive. Highly recommended for any brand looking to streamline their post-purchase experience!

Using app

11 months

Total reviews

3

Average rating

5.0

All reviews

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