Return Prime:Return & Exchange
Manage Return, Exchange, Return Label, Refund, Store Credits
Rating
4.8
feedback
680
chart
#263
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
19%
-
Less than a month
28%
-
Less than a year
40%
-
More than a year
11%
Reviews Summary
The reviews for the Returns Prime Shopify App are overwhelmingly positive, highlighting the helpful and responsive customer support provided by the team. Users appreciate the ease of use of the system, its reliability, and the improvement it brings to the return process. However, there are a few negative reviews mentioning issues with the live chat service, glitches, and changes in settings without notice. Some users also expressed dissatisfaction with the support response time and the complexity of setting up the app.
Highlights
Review RSS Feed
All reviews
Feb. 10, 2026
This apps reviews cannot be genuine. The support is non existent something as simple as help setting up a send cloud account and a Evri integration was not helped and they actually send my ChatGPT replies directly form ChatGPT.. The support is no existent they sell you a service then offer 0 help to get it live. We had set the app up ready to go, asked for help multiple times, were charged x2 monthly retainers without even being able to push the app live. There's plenty of better apps with much better customer support and communication. Avoid this one.
Feb. 2, 2026
Jan. 27, 2026
Everything works fine with Returns Prime. The system is easy to use and does exactly what it’s supposed to do. Customer service is very responsive — they reply quickly and genuinely help with solving any problems. Overall, a smooth and reliable experience.
Jan. 23, 2026
Hyelladi was very helpful with trouble shooting my onboarding process. We're still at the beginning stages of onboarding. The live chat service can be a hit and miss sometimes. We scheduled a call and their staff never showed up.
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