Rating

4.9

feedback

789

Reviews

chart

#79

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    10%
  • Less than a month
    18%
  • Less than a year
    51%
  • More than a year
    20%

Reviews Summary

The Shopify App has received overwhelmingly positive reviews from users, with many praising the exceptional customer service and quick response times of the support team. Users appreciate the ease of setup and the user-friendly interface of the app, making it simple to manage returns and exchanges on their online stores. The app is also commended for its regular updates and customizable features that cater to various return policies. However, there are a few negative reviews mentioning issues with customer support spamming, bugs in the app, and difficulties with integrations, particularly with the U.S. Postal Service. Overall, the app seems to be highly recommended for its functionality and excellent customer service.

Highlights

Exceptional customer service and quick response times
Ease of setup and user-friendly interface
Regular updates and customizable features
Issues with customer support spamming and bugs
Difficulties with integrations, particularly with the U.S. Postal Service

Rating Breakdown

  • 5
    98% (773 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    1% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 22, 2025

Just installed but already seeing that it is a great app so far. Keep up the good work. One or two minor improvements I notice which I will give to the team for further improvement. The customer support is also good and helpful. Overall an all-round returns management system.

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

Feb. 21, 2025

Their Support and interface is very good. I was using another product and they have very poor support. Return Prime is doing real good work

Store

U&F

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2025

Outstanding support and features! I reviewed dozens of reverse logisitics providers and this one does it all and is the most flexible to business needs - more than even the premium services of Loop and Aftership. They've answered dozens of questions for me. Implemented changes for me. And given me recommendations to make the most of the platform. Could not be happier.

Using app

8 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 20, 2025

Very helpful support team, they catered to my needs and were able to customise the app for me, I highly recommend :)

Store

Arozen

Using app

12 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 20, 2025

10/10 recommend. The support is amazing and so is the app. Has made my life very easy.

Using app

2 months

Total reviews

1

Average rating

5.0

All reviews

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