Return Prime:Return & Exchange
Top rated app for returns, exchange & refunds.
Rating
4.9
feedback
675
chart
#179
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
1%
-
Less than a day
19%
-
Less than a month
28%
-
Less than a year
41%
-
More than a year
11%
Reviews Summary
The reviews for Return Prime are overwhelmingly positive, with users praising the exceptional customer support provided by the team. Customers highlight the fast response times, step-by-step explanations, and proactive assistance in resolving issues. The app is commended for its user-friendly interface, seamless setup process, and real-time support during onboarding. Additionally, users appreciate the value for money, ease of use, and helpful features like upselling capabilities. However, there are a few negative reviews mentioning issues with setup complexity, outdated tutorials, and unresolved problems over an extended period.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
Wonder was very helpful. I'm completely new to this platform as was flustered about how to navigate it and use it and she answered all my questions and now i feel comfortable to use this app for my shopify business. thank you
Dec. 2, 2025
Really great app, love that you have 5 free requests to start out with. Also, the support team are always quick to respond to any messages!
Dec. 2, 2025
We’ve worked with two other popular return and exchange apps on Shopify in the last 3 years, and this has been our best experience so far. The UI is flawless, packed with features that genuinely help both the brand and the customer, and it feels like they’ve thought through every possible use case. And the best thing about them is their exceptional customer service. They reply in under 5 minutes, are always happy to help, and somehow manage to leave you smiling with a fun GIF at the end, a nice touch when you’re dealing with such routine tasks like returns and shipments.
Dec. 1, 2025
Perfect solution for returns and exchange management! Has made handling returns very easy and the customer serive is brilliant with advisors always available to help even with basic requests. Much recommended!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more