Rating

4.9

feedback

807

Reviews

chart

#79

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    1%
  • Less than a day
    10%
  • Less than a month
    18%
  • Less than a year
    50%
  • More than a year
    20%

Reviews Summary

The reviews for the Return Prime app are overwhelmingly positive, with users praising the excellent customer service and quick responses from the support team. Many users found the app easy to navigate and appreciated its user-friendly interface. The app was described as helpful, supportive, and efficient in managing returns and exchanges. Users highlighted the responsiveness of the customer service team, noting that they were quick to resolve issues and provide customizations when needed. Overall, users highly recommended the Return Prime app for its features and outstanding support. On the negative side, one user mentioned feeling overwhelmed by the app's proactive customer support approach, which they found intrusive. Another user experienced issues with the app's compatibility with the U.S. Postal Service, leading to difficulties in automating tracking of returns. Despite these drawbacks, the majority of users had a seamless experience with Return Prime and praised its functionality and service.

Highlights

Excellent customer service and quick responses
User-friendly interface and easy navigation
Efficient in managing returns and exchanges
Responsive customer service and quick issue resolution
Compatibility issues with U.S. Postal Service and proactive customer support approach

Rating Breakdown

  • 5
    98% (791 ratings)
  • 4
    1% (9 ratings)
  • 3
    0% (2 ratings)
  • 2
    0% (1 ratings)
  • 1
    0% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

March 28, 2025

Amazing customer service team!

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

March 26, 2025

We have been using this Return prime for years and they gave us nothing but good service. Customer service is really responsive.

Using app

--

Total reviews

7

Average rating

4.9

5 / 5 Share

March 25, 2025

awesome! Great staff and super helpful

Using app

About 2 years

Total reviews

2

Average rating

5.0

5 / 5 Share

March 20, 2025

I spoke with Wonder today for help setting up returns in my store. They were prompt, helpful and integrated the app with my shopify store in minutes! I'm not particularly tech savvy, so it was great to have someone there to help so quickly.

Using app

2 days

Total reviews

2

Average rating

5.0

5 / 5 Share

March 19, 2025

Using app

7 months

Total reviews

2

Average rating

4.5

All reviews

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