Rating

4.9

feedback

363

Reviews

chart

#1,731

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    24%
  • Less than a year
    47%
  • More than a year
    24%

Reviews Summary

The reviews for the ReturnGo app are overwhelmingly positive, with users praising the prompt and helpful support team, easy configuration, exceptional live chat support, and efficiency in managing returns. Customers appreciate the detailed knowledge base, clear guides, and quick responses from the support team. The app is described as intuitive, user-friendly, and customizable to suit individual return processes. Users highlight the exceptional customer service, with specific mentions of helpful and patient support representatives who go above and beyond to assist with any issues. However, there is one negative review mentioning issues with the Amazon MCF integration and lack of improvement in that area.

Highlights

Positive customer service experience and prompt support
Efficient returns management and easy configuration
Intuitive and customizable app features
Exceptional live chat support
Negative review regarding Amazon MCF integration

Rating Breakdown

  • 5
    96% (347 ratings)
  • 4
    3% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 95% (344)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Feb. 11, 2026

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

Feb. 2, 2026

Using app

7 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Jan. 19, 2026

Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.

Using app

Over 2 years

Total reviews

2

Average rating

4.0

5 / 5 Share

Jan. 19, 2026

Bei Problem super Support Chat

Using app

Over 3 years

Total reviews

2

Average rating

5.0

4 / 5 Share

Jan. 9, 2026

Great experience with the assistant.

Store

SOKO

Using app

Over 2 years

Total reviews

5

Average rating

4.8

All reviews

Sign up to receive AppNavigator updates

Find out when we add keyword-monitoring, review RSS feeds and more