Rating

4.9

feedback

310

Reviews

chart

#1,395

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    20%
  • Less than a year
    59%
  • More than a year
    16%

Reviews Summary

ReturnGO has received overwhelmingly positive reviews from users, with customers praising the exceptional customer service, user-friendly interface, valuable analytics dashboard, and efficient returns process. The app has been described as a game-changer for businesses, offering great integration, customization options, and top-notch support. Users appreciate the quick responses, helpful explanations, and seamless onboarding experience provided by the ReturnGO team. However, there was one negative review highlighting difficulties in generating return labels and poor user-friendliness.

Highlights

Exceptional customer service and support
User-friendly interface and analytics dashboard
Efficient returns process and customization options
Seamless onboarding experience
Negative feedback on return label generation and user-friendliness

Rating Breakdown

  • 5
    97% (302 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 25, 2024

The team at Returns go are super efficient and quick to respond, a member of their team (Mike) recently responded all throughout the evening to help us troubleshoot an issue.

Store

Hunza G

Using app

--

Total reviews

3

Average rating

5.0

5 / 5 Share

June 5, 2024

Best in class support, a deeply involved ruleset, and automations? This app is just the best at what it does. I could not give any higher praises to this app and team, if you are nervous about your returns process, that ends here.

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 5, 2024

ReturnGO is an awesome app! It has truly streamlined our return process, making it so much easier for both us and our customers. I'm so glad I found it! The support team is super helpful and responsive too. They're always available to answer any questions and help resolve any issues. World class! Love it!

Store

Viakix

Using app

6 months

Total reviews

5

Average rating

4.2

5 / 5 Share

June 3, 2024

Carla was so amazing! She was enormously helpful to me today. I appreciate her so much. She was so patient. I am the least tech savvy individual on the planet probably and seemingly simple things in the online world don't come to me so easy. Carla patiently walked me through all my questions and even broken things down further with pictures and numerical lists. She is just a gem. Thanks so very much!

Using app

3 months

Total reviews

2

Average rating

5.0

5 / 5 Share

June 3, 2024

Very easy to use and the customer service is very helpful. They basically helped me to set the whole process via email. I strongly recommend. Our returns are so much easier now.

Using app

5 months

Total reviews

5

Average rating

4.8

All reviews

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