ReturnGO Returns & Exchanges
ReturnGO Returns & Exchanges
Rating
4.8
feedback
327
chart
#1,895
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
4%
-
Less than a month
17%
-
Less than a year
59%
-
More than a year
20%
Reviews Summary
The reviews for the ReturnGo Shopify App highlight exceptional customer service as a key strength of the app. Users consistently praise the quick responses and helpful assistance provided by the support team, with specific mentions of team members like Reyn, Carla, Junessa, and others. The app is commended for streamlining the returns process, saving time for both merchants and customers. Users appreciate the user-friendly interface, flexibility in setup, and the efficiency in handling returns and exchanges. However, there are some negative reviews mentioning issues with billing, plan cancellation, and difficulty in generating return labels.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 14, 2024
This app works however when you exchange a product it discounts the new item to a zero amount which is incorrect and your accounting will take it as you sold a product for no money. I have raised this issue with return go and they said well thats how it works. If you running an accounting system for your sales, its a nightmare to fix and correct this issue.
Thank you for providing detailed feedback on exchange handling and its impact on your accounting system. This is a known issue, and we offer various solutions to address it, recognizing that different merchants have unique preferences and requirements. We’ve tried reaching out via email but haven’t heard back yet. Please feel free to contact us so we can better understand your specific use case and collaborate on finding the best solution for your needs.
Nov. 4, 2024
So far the app has worked relatively well but the most impressive thing about ReturnGo if definitely the level of customer service on the support side. Quick to reply and eager to help.
Nov. 1, 2024
I had uninstalled it, but it's keeps charging the fee, can anyone help to solve it? it keeps charging for a year while I uninstalled it a year ago...
Thank you for bringing this to our attention. According to both our records and Shopify's, it appears the app wasn’t uninstalled from your Shopify admin. However, we understand that you haven’t been using it, and we’re here to help resolve this matter to your satisfaction. We’ve tried reaching out over the past few days, as we’re committed to finding a solution that works for you. Please let us know a convenient time for us to discuss this further, and we’ll work together to address the charges.
Oct. 26, 2024
Bad App. It can not cancel the plan from the dashboard
Thank you for your feedback. We’re sorry to hear about your experience. Our app can be easily uninstalled from the Shopify admin, and we also provide a detailed knowledge base article to guide you through the process. It seems you reached out to our chat support shortly after installing the app on a Sunday, and we regret that we couldn’t assist you in real-time. We apologize for any inconvenience this may have caused. We’ve been trying to reach you over the past 10 days to help resolve this issue, but haven’t heard back. Please feel free to get in touch so we can clarify and address any concerns you may have. We’re here to support you and improve your experience!
Oct. 15, 2024
Excellent customer service and flexibility in the setup. Reyn has been amazing in assisting with the implementation.
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