Rating

4.9

feedback

359

Reviews

chart

#1,338

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    24%
  • Less than a year
    48%
  • More than a year
    22%

Reviews Summary

The reviews for the ReturnGo Shopify App are overwhelmingly positive, with users praising the app's ease of use, helpful customer service, and efficient returns management features. Customers appreciate the intuitive design of the app, the quick responses from the support team, and the ability to customize the return process to fit their specific needs. The support team is highlighted as being patient, knowledgeable, and always available to assist with any issues or questions. Users mention that ReturnGo has significantly improved their returns process, making it smoother for both staff and customers. However, there is one negative review mentioning issues with the Amazon MCF integration and the limitation of supporting only one Amazon marketplace at a time.

Highlights

Positive reviews highlighting ease of use, helpful customer service, and efficient returns management features
Praise for the intuitive design of the app and the ability to customize the return process
Appreciation for the patient, knowledgeable, and always available support team
Mention of the app significantly improving the returns process for both staff and customers
One negative review mentioning issues with the Amazon MCF integration and the limitation of supporting only one Amazon marketplace at a time

Rating Breakdown

  • 5
    96% (344 ratings)
  • 4
    3% (10 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 96% (343)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Dec. 30, 2025

Great Support Service.

Store

OEAK®

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 28, 2025

Amazing support!

Store

Le Edit

Using app

17 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

A great app and support team. ReturnGo has made our returns process far more efficient, allowing customers to generate return labels and QR codes easily. We required additional assistance, and the support team was outstanding – extremely helpful, responsive, and patient throughout, taking the time to ensure everything worked exactly as needed. Highly recommended.

Using app

18 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Using app

5 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 14, 2025

It has lots of useful features, a detailed knowledge base with clear guides, and excellent customer service - support replies fast with helpful explanations.

Using app

2 days

Total reviews

3

Average rating

5.0

All reviews

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