ReturnGO Returns & Exchanges

BEWARE! THEY CANCEL LABELS WHILE ALREADY IN TRANSIT. I have been a user of this app for about 7 months now. The first few months have gone smoothly. I started this app in hopes to offer my customers more return options such as free returns for exchange/store credit, in hopes that in the long run I will save my business money. What happened was that the app continues to CANCEL return labels that are already in transit which ended up with my customers' return packages being LOST and cost me hundreds of dollars. I tried reaching out to solve this issue and they are trying to blame the postal service instead of taking responsibility for an internal issue, that of which they admitted. This morning I got two more emails from upset customers saying their returns were lost AFTER they had already dropped them off, because Returngo decided to cancel the shipment while in transit. I understand this app has many perks and I truly was enjoying it but if they cannot seem to take responsibility for the financial loss they caused my small business, due to their internal issues. This ended up costing me more money in the long run.

ReturnGo support is very good. highly rated.

Immediate chat is interactive, and solves issues in minutes

Honestly the best return management system out there. We looked at a number of competitors and other options, and ReturnGO was simply the best fit for our Shopify store. The return rules, restocking fees, shipping methods, automation options, and separate portals for returns and warranties make it extremely flexible. It has helped us create a much more organised return process, reduced manual work for our team, and made the experience easier for our customers. The ability to customise questions and request photos is also a huge benefit. Highly recommend ReturnGO to any Shopify store looking for a proper returns and warranty management solution.

Great app, Anthony from customer success is very helpful!

The Support Team at ReturnGO is a MASTERCLASS of exemplary Customer Service. They are very responsive, always helpful and most issues are easily resolved via their Chat system very timely. If any issues need to be escalated or researched, they are very good with follow-up. Their Customer Support model should be an industry standard!

We’ve had a great experience using ReturnGO for managing returns and exchanges on our Shopify store. The app is very intuitive, easy to set up, and customizable to match our return policies and workflows. One of the things we appreciate most about ReturnGO is the automation. It significantly reduced the amount of manual work our support team had to handle for returns and exchanges. Customers can submit requests themselves and automatically receive updates throughout the process, which cut down a lot of repetitive support tickets and back-and-forth emails. The integrations, especially with Klaviyo, also helped us create a much smoother customer experience with automated communication and status updates. The support team is great, responsive, knowledgeable, and genuinely helpful whenever we’ve had questions or needed assistance with custom workflows. Overall we highly recommended for any Shopify store looking for a reliable returns and exchanges solution.

easy to use, makes the pain of returns seamless. the customer support is the BEST the provide prompt support highly recommend

I’m writing this review because the lack of follow-up has been unacceptable. After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.

Very convenient app and easy to use and understand.

Always very responsive and able to rectify issues speedy. Chris is always a great help

For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"... EDIT: After this review, they enabled the features

Have used the for almost 5 years now. Always so easy to work with!

Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!

very easy to use!

Excellent service, wonderful support, and a very efficient and effective solution.