ReturnGO Returns & Exchanges
Automate refunds and exchanges for a better return experience
Rating
4.9
feedback
371
chart
#1,491
All reviews
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May 20, 2026
We’ve had a great experience using ReturnGO for managing returns and exchanges on our Shopify store. The app is very intuitive, easy to set up, and customizable to match our return policies and workflows. One of the things we appreciate most about ReturnGO is the automation. It significantly reduced the amount of manual work our support team had to handle for returns and exchanges. Customers can submit requests themselves and automatically receive updates throughout the process, which cut down a lot of repetitive support tickets and back-and-forth emails. The integrations, especially with Klaviyo, also helped us create a much smoother customer experience with automated communication and status updates. The support team is great, responsive, knowledgeable, and genuinely helpful whenever we’ve had questions or needed assistance with custom workflows. Overall we highly recommended for any Shopify store looking for a reliable returns and exchanges solution.
May 14, 2026
easy to use, makes the pain of returns seamless. the customer support is the BEST the provide prompt support highly recommend
May 7, 2026
We've been using ReturnGo for nearly 4 years and are very happy with the app. It makes it easier for customers and easy for us to manage the process. The ReturnGo customer service is also very good. Happily recommend to others.
May 3, 2026
I’m writing this review because the lack of follow-up has been unacceptable. After completing the demo, I’ve been trying to connect with my rep to move forward with installation, but I haven’t received a response in over two weeks from her. This is time-sensitive, and the lack of communication is extremely disappointing.
We’re very sorry to read your review and take full responsibility for this matter. We’ll investigate why our representative stopped responding, as this does not reflect the level of service we aim to provide. The go-live process should be straightforward, and we have a dedicated team available daily to support it. We’ll reach out to you directly to resolve this as quickly as possible and make things right, including appropriate compensation.
April 29, 2026
April 22, 2026
Always very responsive and able to rectify issues speedy. Chris is always a great help
May 8, 2026
For what it does, the pricing is ridiculous. I have the premium plan and you cannot even close returns automatically, you have to get two addons to do that. So instead of bulk closing returns, you have to go one by one, talk about "automations"... EDIT: After this review, they enabled the features
Thank you for your valuable feedback. The Premium plan includes all automations, and unfortunately our representative provided you with incorrect information. We sincerely apologize for this mistake.
April 13, 2026
March 18, 2026
We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.
Feb. 24, 2026
Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!
Feb. 15, 2026
Excellent service, wonderful support, and a very efficient and effective solution.
Feb. 11, 2026
Jan. 19, 2026
Support team are always prompt and helpful to identify a solution when experiencing ways to adjust the returns process for us.
Jan. 7, 2026