ReturnGO Returns & Exchanges
The reviews for the ReturnGO Shopify app are mostly positive, highlighting the excellent customer support, ease of use, and efficiency in managing returns and exchanges. Users appreciate the intuitive design, customizable features, and the automation options that help streamline the return process. The support team is praised for being responsive, knowledgeable, and helpful in resolving issues quickly. However, there are a few negative reviews mentioning issues with label cancellations during transit and lack of follow-up from representatives. Overall, ReturnGO seems to be a highly recommended app for Shopify stores looking for a reliable returns and exchanges solution with exceptional customer service and user-friendly features.
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Both member and non‑member cancellations and returns are supported, and the multilingual handling works very well. With the DHL integration, automatic return label generation also works smoothly. It seems that API integration with our WMS program is also possible. Whenever we contacted ReturnGO, we received very fast responses and accurate answers. I highly recommend it.
BEWARE! THEY CANCEL LABELS WHILE ALREADY IN TRANSIT. I have been a user of this app for about 7 months now. The first few months have gone smoothly. I started this app in hopes to offer my customers more return options such as free returns for exchange/store credit, in hopes that in the long run I will save my business money. What happened was that the app continues to CANCEL return labels that are already in transit which ended up with my customers' return packages being LOST and cost me hundreds of dollars. I tried reaching out to solve this issue and they are trying to blame the postal service instead of taking responsibility for an internal issue, that of which they admitted. This morning I got two more emails from upset customers saying their returns were lost AFTER they had already dropped them off, because Returngo decided to cancel the shipment while in transit. I understand this app has many perks and I truly was enjoying it but if they cannot seem to take responsibility for the financial loss they caused my small business, due to their internal issues. This ended up costing me more money in the long run.
ReturnGo support is very good. highly rated.
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