Rating

4.9

feedback

364

Reviews

chart

#1,660

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    4%
  • Less than a month
    24%
  • Less than a year
    47%
  • More than a year
    25%

Reviews Summary

The ReturnGo app has received overwhelmingly positive reviews from users, with many highlighting its ease of use, efficiency in streamlining the returns process, and excellent customer service. Users appreciate the app for making the returns process more streamlined, reducing workload for customer support teams, and improving the overall customer experience. The support team is praised for being responsive, helpful, and patient in assisting users with setup and resolving any concerns. Additionally, users find the app intuitive, customizable, and user-friendly, with features like live chat support and detailed guides enhancing the overall experience. However, there was one negative review mentioning issues with the Amazon MCF integration and limitations in supporting multiple Amazon marketplaces simultaneously.

Highlights

Efficiency in streamlining returns process, ease of use, excellent customer service
Responsive and helpful support team, user-friendly interface, customizable features
Positive impact on customer experience, reduction in workload for customer support teams
Issues with Amazon MCF integration and limitations in supporting multiple marketplaces

Rating Breakdown

  • 5
    95% (347 ratings)
  • 4
    3% (10 ratings)
  • 3
    0% (1 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (5 ratings)

Reviews with Text

  • 94% (343)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 13, 2026

Using app

--

Total reviews

4

Average rating

5.0

5 / 5 Share

March 18, 2026

We’ve been using ReturnGo for 2 years, and it has greatly reduced the back and forth with customers by making the returns process much more streamlined. The app has been a big help for our team, and their customer service is very responsive, both when answering questions and when helping set up conditions. A great tool for improving efficiency and the customer experience.

Using app

Over 2 years

Total reviews

5

Average rating

5.0

5 / 5 Share

March 12, 2026

Have used the for almost 5 years now. Always so easy to work with!

Using app

4 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Feb. 24, 2026

Angelo was awesome! Appreciate his clear instructions in resolving our return concerns. Keep it up!

Store

NeuroMD

Using app

Over 4 years

Total reviews

2

Average rating

5.0

5 / 5 Share

Feb. 17, 2026

very easy to use!

Using app

20 days

Total reviews

2

Average rating

5.0

All reviews

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