ReturnGO Returns & Exchanges for Shopify

ReturnGO Returns & Exchanges

ReturnGO Returns & Exchanges

Developer

Rating

4.9

feedback

301

Reviews

chart

#11,798

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    5%
  • Less than a month
    24%
  • Less than a year
    61%
  • More than a year
    9%

Reviews Summary

ReturnGo has received a mix of positive and negative reviews from users. On the positive side, many users appreciate the app's ease of use, customization options, and efficient return process. The customer service provided by the ReturnGo team is highly praised, with users mentioning quick responses and helpful assistance. Additionally, users highlight the app's ability to streamline the return and exchange process, making it a valuable tool for their businesses. However, some users have faced challenges with the app, such as difficulties in generating return labels, ongoing issues with integrations like Shipstation, and occasional glitches. Despite these challenges, ReturnGo's customer service and overall functionality have left a positive impression on many users.

Highlights

Ease of use, customization options, efficient return process
Positive customer service experience
Streamlining return and exchange process
Challenges with generating return labels and integrations
Occasional glitches and issues

Rating Breakdown

  • 5
    97% (293 ratings)
  • 4
    2% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

April 10, 2024

Great service

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 5, 2024

I could not be happier with the customer service provided by ReturnGo. I'm starting my own business and have never done something like this before so I have a lot of questions! The ReturnGo team is always really quick to respond and explains things in simple terms so I can understand them which is so helpful. Nothing is too much trouble! Highly recommend.

Using app

--

Total reviews

1

Average rating

5.0

5 / 5 Share

April 2, 2024

Using app

--

Total reviews

1

Average rating

5.0

1 / 5 Share

March 22, 2024

NOT A GREAT APP. Impossible to generate a return label, and the only customer service provided was to check my settings. Really hard to understand, not user-friendly, and poor customer service. There's plenty of app to handle your returns - do yourself a favor and choose another one.

Store

Koop

Using app

--

Total reviews

5

Average rating

1.8

Developer Reply

Thank you for your valuable feedback. We sincerely apologize for the inconvenience you encountered while generating return labels and the inadequate customer support you received. We understand that we missed the mark in providing you with a satisfactory experience. Continuous improvement is one of our core values, and although our current process is working well for thousands of customers, we recognize the need to address the difficulties you experienced. After multiple attempts to contact you over the past week to try and understand the issue and work towards a resolution, we understand that you prefer to explore other options. However, we would welcome the opportunity to regain your trust and demonstrate our commitment to improvement. We appreciate your feedback and look forward to serving you better in the future.

5 / 5 Share

April 8, 2024

Works as you would expect it to, we tested several before settling on this one which gave us the best capacity for the customisation that we needed. It has made our return process very simple and efficient for our customers and staff, and the support is excellent, always quick and easy to follow, I highly recommend it, thank you, returngo!

Store

MahaShe

Using app

4 months

Total reviews

1

Average rating

5.0

All reviews

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