ReturnGO Returns & Exchanges
Automate refunds and exchanges for a better return experience
Rating
4.9
feedback
363
chart
#1,731
All reviews
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Oct. 27, 2025
Great support team! Super professional with high availability and care to every issue. The app itself very easy and friendly for the usres.
Oct. 23, 2025
The app is intuitive, easy to get an overview of and set up, and the support is great!
Oct. 22, 2025
Very helpful and kind! Explained everything perfectly for me to understand and was very patient and resolved the "issue" I was having. thank you :)
Oct. 7, 2025
Sept. 23, 2025
Customer service is amazing, my first time creating my shopify website myself and integrating a returns portal so I needed alot of assistance and Chris was great! Their chat feature is super useful. Thank you!
Sept. 12, 2025
ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly. The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.
Dec. 14, 2025
Return GO's support is phenomenal. From setup to answering any other miscellaneous questions, I appreciate their quick assistance.
Sept. 10, 2025
ReturnGo is such an easy tool to use to streamline your return/exchange management flow.
Dec. 11, 2025
Cha was so kind and helpful. Cha walked me through step by step and made everything very clear.
Sept. 2, 2025
I'm so so happy with Nikki! She answered all of my questions and made sure that everything is correct! Consider a raise for her :)
Aug. 25, 2025
The team at ReturnGO are always very helpful and always seem to be available in real time which is great!
Aug. 20, 2025
We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!
Aug. 20, 2025
Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, but not for this.
Aug. 18, 2025
I have experienced excellent customer service through the chat feature, which allows any issues to be resolved within minutes. I’ve remained loyal to ReturnGo from the beginning, and I am glad I did. They are always improving and evolving to provide better service. Without a doubt, it is the best app for handling returns.
Aug. 14, 2025
Highly recommend! Speedy responses to issues and A+ for their support team that actually helps you resolve it.
Aug. 13, 2025
Easy setup, intuitive design, and amazing support, it’s the best returns solution out there!