ReturnGO Returns & Exchanges
Automate refunds and exchanges for a better return experience
Rating
4.9
feedback
364
chart
#1,660
All reviews
Review RSS Feed
Nov. 21, 2025
very easy and straight forward to use, and customer service are very responsive and helpful.
Nov. 3, 2025
Excellent support team — they provide very quick responses with detailed and accurate explanations. It’s a pleasure working with them!
Store
AIMEE TLV
Using app
About 1 year
Oct. 31, 2025
This returns portal has been a great addition to our website. This is making the return process easier for staff and customers. You can customise it to suit your return process and all of the staff have been really helpful throughout. The aftercare support has been good too and they have been quick to help with any queries/teething issues that we have had. Their email replies to any queries feature detailed step by step instructions so that you can make the changes, meaning that you have a better understanding of how it works. Thank you ReturnGo!
Store
Horzehoods
Using app
5 months
Oct. 27, 2025
Oct. 27, 2025
Great support team! Super professional with high availability and care to every issue. The app itself very easy and friendly for the usres.
Oct. 23, 2025
The app is intuitive, easy to get an overview of and set up, and the support is great!
Oct. 22, 2025
Very helpful and kind! Explained everything perfectly for me to understand and was very patient and resolved the "issue" I was having. thank you :)
Oct. 7, 2025
Sept. 23, 2025
Customer service is amazing, my first time creating my shopify website myself and integrating a returns portal so I needed alot of assistance and Chris was great! Their chat feature is super useful. Thank you!
Sept. 12, 2025
ReturnGO has been a game-changer for our business. The platform is intuitive, reliable, and makes managing returns and exchanges seamless for both our team and our customers. What I appreciate most is how customizable it is - we’ve been able to tailor the return flow to match our policies perfectly. The customer support team is outstanding - responsive, knowledgeable, and always willing to go the extra mile to make sure everything runs smoothly. It’s rare to find a company that not only provides a great product but also consistently delivers exceptional service.
Sept. 10, 2025
ReturnGo is such an easy tool to use to streamline your return/exchange management flow.
Dec. 11, 2025
Cha was so kind and helpful. Cha walked me through step by step and made everything very clear.
Sept. 2, 2025
I'm so so happy with Nikki! She answered all of my questions and made sure that everything is correct! Consider a raise for her :)
Aug. 25, 2025
The team at ReturnGO are always very helpful and always seem to be available in real time which is great!
Aug. 20, 2025
We thoroughly enjoy using ReturnGO within our Shopify integration for our business. Our Team Members and our Customers find it easy to use, plus our customers can initiate a return on their end, which helps our Team Members process their return quickly and accurately. Thank You So Much, ReturnGO!
Aug. 20, 2025
Beware if you want to use this for the Amazon MCF integration that ReturnGo are advertising. The MCF integration does not work - full of bugs and errors, and has a severe limitation that it can't support more than one Amazon marketplace at a time. I have contacted support several times and they show zero interest in improving the MCF integration. The app may work well for other returns types, but not for this.