ReturnGO Returns & Exchanges
Automate refunds and exchanges for a better return experience
Rating
4.9
feedback
363
chart
#1,731
All reviews
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Aug. 7, 2025
Chris is fantastic, and the entire team consistently go above and beyond to support us whenever we need. Their expertise is second to none, and there’s a genuine commitment to resolving any issues that come up. I’ve never worked with another SaaS that shows this level of dedication to the service and longevity of their product—it truly sets them apart.
July 9, 2025
Great Support from Carla! Return GO could save time in processing return and refund Customer Service is A+
July 7, 2025
Exceptional onboarding process and exceptional support 24/7. Very impressed and happy with the service I've received so far.
June 27, 2025
The app is very helpful but where it truly shines is the customer support features.
June 26, 2025
Carla from customer service was a great help. Very professional, calm and got the job done.
June 25, 2025
We've had zero problems with this app since we installed in a few years ago. Very easy customer experience for our customers. When we want to make changes to our account or policies or shipping methods, they are happy to jump on a call with you and walk you through it. Mike was extremely helpful when i had to reach out for additional assistance. Would for sure recommend to brands small and larger.
June 25, 2025
We've had consistently great experiences with Return Go. The customer service team is always responsive, helpful, and efficient. Issues are resolved quickly and communication is clear. It’s reassuring to know that any problems are handled with care and professionalism. Highly recommend based on the quality of support alone!
June 23, 2025
Their customer service is by far the best! Always helpful always available!
June 19, 2025
Agent was very helpful. However, there are a few things that, as a store owner, I simply do not understand. Most important to me is that a gift can be exchanged for a credit. in your system, RMAs are set to be sent to the person who ordered the product. There needs to be an optiion for a gift recipient to request an RMA with the RMA being sent to them, not to the the person who sent them the gift. It is quite embarrassing for a giftee to be informed by the gifter that they received an RMA for a return on the gift they sent.
June 4, 2025
The app is great. Our returns are seamless and we can collect our return data easily. The customer service (chat) is efficient at resolving problems!
June 4, 2025
I had a great experience with Carla. She was fast with the response I need and send me very clear steps I need to follow to fix my issue.
May 26, 2025
ReturnGO has honestly made a huge difference to our returns process. It was super easy to set up and get running, and the dashboard is really straightforward to use. The support team has also been amazing, quick to reply, friendly, and always helpful whenever we’ve had a question or needed help with something. Since we started using it, returns have been way more efficient and less of a headache for our team. It’s saved us a ton of time and made things smoother for our customers too. Definitely recommend it if you’re looking to simplify your returns!