Navas Lab Apparel review for ReturnGO Returns & Exchanges
April 14, 2022
This is actually a great app. One star because I was very clear from the start that I needed to do cross-border returns (US returns need to generate a USPS return label to send the return back to us in Canada). This app cannot do this. One star for me doing days of configuration only to realize it can't meet our most basic requirement - a requirement I was explicit about with the support folks I chatted with extensively. If you need to ship returns within Canada or within the US - 5 stars. It's a great app. It's easy to use. The interface for configuration is straightforward with just enough power to enable complex rules and exclusions. The user experience is really nice too. I'm annoyed that we can't use this tool. The support staff were regularly available, easy to chat with and generally very proactive and helpful. I'm just annoyed at having wasted so much time.
Hello, and apologies for our (very) delayed response. We genuinely appreciate your feedback and would like to share an important update: as of last month, ReturnGO now offers shipping label generation as a core feature. This means you can easily create USPS and other labels, including for cross-border shipments, without requiring any additional integrations. You can find more details here: https://returngo.ai/ship-by-returngo/ We would appreciate the opportunity to connect with you, demonstrate these improvements, and address your previous concerns. Your feedback is valuable and helps us continually enhance our solution. Thank you, ReturnGO
