ReturnGO Returns & Exchanges

July 10, 2024

A great app with excellent features and very helpful customer support. Special thanks to Rav and Reyn!

Jan. 12, 2023

לאחר התרשמות קצרה מהאפליקציה יצרנו קשר עם שירות הלקוחות שלהם, באופן מיידי סטיבן חזר אלינו במייל עם אפשרות לפגישת זום עבור הקמת הפורטל ביחד במשך שעה ארוכה סטיבן המצקועי עזר וסידר כל מה שצריך והכל עם חיוך מאחלים הצלחה רבה ותודה על העזרה!

Jan. 11, 2023

Fabulous App and really great immediate support on Live Chat! Would recommend this App to companies who have to manage alot of returns.

Jan. 7, 2023

This is the best app out there for a reasonable price. This has all the features of the overpriced ones. And, the support group is GREAT. We use this on Jane Win Jewelry, and I use this app for a number of my other eComm clients. No returns app is perfect, but this has the best combo of features, price, and support. Cheers team

Jan. 5, 2023

Super application qui va nous simplifier la vie ! Le service client est top et très réactif. J'ai eu besoin d'un peu d'aide pour tout paramétrer et comprendre le fonctionnement et j'ai bien été accompagnée :) Merci !

Jan. 5, 2023

Perfect solution for our needs. Allowed us to streamline our returns process and give customers instant responses

Dec. 28, 2022

We've been using this app for a while and it works great. In addition, they have the best customer support.

March 24, 2025

Great support! Was very easy to set up a meeting and get the Return Go App set up! Thanks!!

Dec. 1, 2022

If you have more than one warehouse, this app is for you as it can return to multiple locations, which other apps are lacking. The installation is fast and easy, and the team is great.

Nov. 30, 2022

We were previously using ReturnMagic, once they shut down we were looking for a good replacement. Thus we have done trials with many other companies. After a lot of searching, we have found ReturnGo to be a great fit for our company! There are so many automations that really make the return/exchange process as easy as possible! We are a small company and Junessa did an amazing job at making this the right choice for us! She responded to our questions promptly and was more than happy to help us every step of the way from step by step instructions to zoom meetings. We cannot thank her enough. The support team is also very quick to find solutions.

Dec. 17, 2025

Great customer service and support, very responsive and helpful. Thank you Nikki!

Nov. 23, 2022

ReturnGO is the best for creating a returns portal on your Shopify store. We came with pretty complicated requests, and they successfully helped us achieve the results we need for our brand. They offer the support you could have or imagine. Thanks Eyal, Noa & team for all your efforts.

Nov. 21, 2022

The best thing about setting this up is the dedication of the team we had supporting us. Noa & Junessa helped with every question, and worked with us to get this off the ground, even liasing with third parties to make sure it worked. The words of our director 'This is a game changer' The fluidity of the service will enhance the customer journey in every way we want to enhance it.

Nov. 17, 2022

We are satisfied with ReturnGo, and the customer support is excellent. It was a good replacement for Return Magic.

Nov. 8, 2022

L'application ReturnGo s'est révélée être au-delà de nos attentes. Facile à mettre en place, elle permet de gérer les retours pour remboursement et échanges avec une flexibilité et une possibilité de personnalisation surprenante. La multiplicité des politiques de retours permet de gérer avec aisance des retours de différents types dans différentes zones géographiques, vers différentes adresses et selon différentes typologies de clients. Le multilingue est bien géré. Et le service client est tout simplement fantastique ! 5 étoiles bien méritées.

Nov. 7, 2022

Super application ! Très pratique et un gain de temps dans la gestion des retours. Une équipe hyper réactive avec un accompagnement très professionnel.

Nov. 1, 2022

I am so happy with my consultation call with Lian at ReturnGo, I would have spent hours trying to set everything up myself but Lian walked me through every step and made the entire process so easy.

Nov. 1, 2022

We started our initial account with ReturnGO for our tv segments as our then returns service was lacking features we needed. We were so absolutely blown away by the outstanding level of service that we have received, that we switched our website to ReturnGO too! We have all the features we need and more. We had the absolute fortune to have Stephen as our account manager and have never received better service! We have had some odd situations arise with our Shopify/website setup, but it has never been a problem for them! The care and attention to detail that we've been given is absolutely unmatched! The 24-7 chat support is incredible and every person that I've chatted with from RTG has been helpful, kind, and knowledgeable - thanks Lian, Mike, Nikki, and more! When we had a weird issue pop up that was time sensitive and hard to figure out, both Stephen (acct manager) and Eyal (founder) went out of their way to set up calls to handle our issue. I am very grateful to you both and to ReturnGO as a whole. We are very happy.

Oct. 28, 2022

Une app qui simplifie la vie, modulable sur les raisons des retours et les conditions par type de demande, pays, produit,etc... Le service client est très réactif

Oct. 7, 2022

This rating is reflecting the quality of the onboarding session as we do not yet have experience with managing returns through the portal.