ReturnGO Returns & Exchanges

Very helpful customer service - I was able to get all the answers I needed and they didn't log me out of the chat because of inactivity. I had to step away a couple times because I was working in a couple things, and the chat was open the whole time. Awesome!

Feature Rich Return and Exchange portal. Option to choose products directly in exchange section should be made available soon. Decent support.

I used this app to set up our whole Returns and Exchanges portal. Ellaine was the best help and helped make the process smooth and easy the whole way through!

Firstly, customer service was helpful during the installment process. They clarified every point for us. Also, the UX is user-friendly. They helped us, especially on language conversion. Every steps are simplified. Merchants who use Money Order in their stores could use efficiently. IBAN check feature is trust point for merchants. Thanks for the great service again!

The support team has always been extremely helpful and quick to respond. Top-notch customer support! They take feature suggestions into consideration as the app grows and have continued to make this helpful returns tool even more convenient to use.

Best customer service I have received from any other Shopify app. Seriously impressive. The backend was easy to navigate and so far we have not run into any issues.

Super helpful support team! I've contacted them a few times and they have always been very quick to respond and able to fix the issue. This app is great value and works well.

Excellent app to process your returns! The team helped us to set up our complex returned rules and developed additional features upon our requests. We have tested multiple return apps after ReturnMagic sunset and found this one as the best option that exists in the Shopify app store. Highly recommend!

ReturnGo is amazing. I've been using them since shortly after they started the app and am super satisfied! They are constantly improving it and adding new features - the developers are super active in managing and improving the app. I love the experience it offers my customers and the ability to retain sales by offering instant exchanges and custom return policies depending on if the customer requests a return to a gift card or to their payment method. I am here for the long haul.

Wir haben die App für die Abwicklung unserer Retouren installiert. Anfangs gab es einige Schwierigkeiten mit der Integration in Sendcloud und im speziellen der automatischen Sendung der shipping-labels. Aber der Support war sehr hilfsbereit und engagiert und mittlerweile funktioniert alles super. Sehr übersichtlich, gutes Interface und leicht zu bedienen.

Fantastic interface, functionality, and top quality live screen share support. Very high value for super reasonable cost. Worth every penny.

Switched from Return Magic to this app after trying 6 others - lifesaver! Support is great and always available. So far met all expectations. Thanks!

Excellent app to organise all your returns and exchanges. Makes the process easy for the customer as well as for the store managers. Fantastic support, always ready to help (do these people ever sleep?). The returns solution is a must for any serious ecommerce store owner. Saves tons of time. Highly recommended.

The customer service is outstanding. I reached out on a Saturday afternoon asking a question and had a reply from Eyal within minutes. It was very much appreciated.

GREAT SUPPORT TEAM AND VERY GOOD APP - They answered me quickly and helped me with everything I needed

Can't recommend this app enough. Easy to set up as you can arrange a call after installing so they can talk you though the whole process. I had to use the chat for help a few times and they answered immediately and either did it for us or showed me how to do it. If all that wasn't enough to get you to download this app, we asked for an extra feature as we have 2 kinds of returns and they set the whole thing up for us outside of the normal plan we are on. And it only took a couple of days. Was having the type of day where nothing goes right and honestly, this kindness turned my week around. So get this app!

Awesome returns app! Great functionality, nice price and super good support. The integrations work and it has streamlined our operation and removed much manuality. Two thumbs up!

Estamos muy contentos con la colaboración con ReturnGo. Hemos propuesta varias implementaciones en lo poco que llevamos trabajando con ellos y siempre están dispuestos a escuchar y mejorar la experiencia de cliente!

Excellent customer service, quick responses at all times. The application works very well and is very easy for both the customer and the customer service agents.

Not only is the app great, but the customer service has been so next level amazing that I'm shocked, and so grateful. Reyn has been so awesome helping us move over from Return Magic and get everything organised. So happy!