Returnly by Affirm

Sept. 26, 2019

We have been using Returnly for years but recently upgraded to a pro plan and it really is next level. It allowed us to fully automate returns with our warehouse and allowed us to customize all pages and notifications, to make sure everything was on brand. They also provided us with a custom order tracking page for all order, which was an added bonus. If you are looking to take the steps to automate more of your return process than I would highly recommend Returnly to do it.

Sept. 25, 2019

We love Returnly! We chose it because some of our close friends use it too and never have any issues. We just launched it and it's extremely organized and user-friendly. They are always updating the system too, so you can see anything that's updated along the way. Thank you Returnly for a positive experience during set-up!

Sept. 23, 2019

Returnly helps alleviate a lot of time spent managing the returns process. The Returnly team has been highly responsive and worked with us to address our needs.

Sept. 20, 2019

Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.

Sept. 20, 2019

We use this app to process all of our returns and exchanges. I like how it allows for instant refunds or exchanges which gives a better overall customer experience. It also is a very intuitive system which is easy to learn and navigate on the back end creating less time consuming work for our team.

Aug. 20, 2019

Returnly has helped our return process with fewer touches by our customer service department. Also, the process for our customers is seamless.

Aug. 2, 2019

great experience using it so far. support team is very responsive and quick to resolve issues. Returnly has helped us freeing up resources and time to focus on other things.

July 19, 2019

Returnly makes refunded customers super easy. It is easy to keep track of what/when customers are sending returns and when we need to refund customers.

July 15, 2019

Returnly has been instrumental with our growing business and helping us manage and organize our return processes. The team is very helpful and quick to respond to resolve any issues. We highly recommend this service as a go-to return platform.

July 12, 2019

All the agents at Returnly are helpful. Is an App that we recently started using but it's fantastic! We love working with them, and it's such a great experience! Thanks for your excellent work and keep it up!

May 15, 2019

Will Leonard from Returnly is one of the best that I have worked with. His response was immediate, efficient and factual. Because of his effort joined with GiftWizard, we were able to identify a potential big error in time. We absolutely could not have done it without Will Leonard. Thank you very much.

May 14, 2019

We love Returnly. It is built to keep things organized, for both the customer and the customer service team. They are always optimizing and keeping their clients abreast of the latest and greatest improvements, and are always willing to work with you quickly and efficiently to deliver you their newest tools.

March 18, 2019

Returnly has been very helpful with the return and exchange process. Their customer service is incredibly quick to respond and very beneficial.

March 6, 2019

This app has been a great utility for both our Customer Service team and the customer. The CS loves it as the customer can set up their returns or exchanges by themselves saving my CS team hours of time. The customer loves it as they can easily and quickly set up their size exchanges and returns. As far as I am concerned it's a win-win all around. Returnly's team has also been extremely helpful in helping us to get this set up and running smoothly. Sick of dealing with returns or hearing from unhappy customers? Install this app!

Feb. 5, 2019

Worth it! For our business this helped cut out much of the tedious back and forth between customers and made the return process a lot less messy. Corresponding order numbers are printed right on the return label that customers generate for themselves. You can create your own customized settings and override them from the backend if you need to make exceptions. Freed up a lot of time for our customer service team.

Jan. 17, 2019

Returnly really is a game changer for us! Having the ability to track and monitor when customers send back their items and when they were delivered to us is super helpful, especially around the holiday season when returns tend to be higher. We also love the functionality of the exchange process on Returnly. It makes it really simple and easy for customers as well as less time consuming for our customer service.

Jan. 17, 2019

Returnly has been a great investment for us. The integration was relatively simple and we were able to tailor the experience to match our site. Most importantly, the amount of time that it has saved us and our customers has been invaluable. Their customer service has always been quick and helpful, too!

Jan. 15, 2019

Returnly has drastically streamlined our return/exchange process. Returnly makes it so easy for our customers to quickly and painlessly make returns or exchanges. Would definitely recommend!

Jan. 14, 2019

Highly robust returns platform that drastically helped our business and cut down on customer service. There is definitely room for improvement in some areas, but overall I have been very pleased with the platform, the analytics, the customer service staff and the level of sophistication that went into creating this software. They continue to improve everyday and we are really excited to see what they have in store this year.

Aug. 16, 2021

What we love most about this app is how easy it is for our customers to use! It plugs in very nicely with our site and makes directing shoppers to returns a breeze. We are thrilled with the updates Returnly keeps making, the most recent of which is that you can exchange for more than just a different size now, and our customers are easily able to exchange for a different style or item completely. Something else we appreciate most about the app is how quickly we receive help & support if we need anything. Returnly is by far our favorite app we've had for returns since starting our business and look forward to their continued growth!