Returnly by Affirm

Dec. 31, 2015

First, I was very happy with this app. It is helpful and streamlined. Easy for customers to navigate. The problem is, I truly do not recall this app costing $59 a month or I would not have chosen to integrate it to begin with. I'm assuming the $59 is a newly instituted plan? Sadly, I now have to uninstall and find another solution within our means. Quite honestly, I can't imagine an app doing enough for my store in a revenue increasing way for me to pay $700 a year. Returns are money lost to begin with. To add another $700 a year to that loss seems to be counterproductive. I think it would have been great to have a low cost option for a business that deals in few returns and have a tiered pricing for larger stores. Anyway, farewell Returnly, I really will miss you!

May 21, 2015

UPDATE: Customer support notified me that the message was referring to not being available in the UK not that it is not supported on shopify, error was confusing but support was second to none, thank you, would love to re-review once available in the UK ------------------------------------ Just get: Thanks for signing up! It looks like we don’t currently support the e-commerce platform your store is running on. Good news is we’ve reserved your store’s Returns Center URL until we can integrate with you. We will follow up soon!

April 16, 2015

Really wanted to have this for my Shop but sadly not available in Germany.

Feb. 8, 2015

My store is almost live so it may seem a bit premature to provide a review when I have not seen Returnly's true impact on my sales and customer delight. But for the almost three months of planning and all the many apps I have tried (many now uninstalled), Returnly is the best app I have purchased for my Shopify store. Why? Two reasons; (1) Eduardo and the Returnly team. No other app developer engages with such excellent service. Eduardo has bent over backwards to listen and help make Returnly great for Blue Lizard Sunscreen. (2) The actual app is awesome - the concept of frictionless, no-hassle, returns is very well executed and the customizations provided are great too. It's kind of ironic that an app that empowers my customer to receive amazing customer service without a single phone call is offered by a team of developers so willing to get on the phone and engage with me (the store owner). Compared to some of the big BOLD names in app development, Returnly wins. The other guys market me to death with their blog posts and emails but put me in a 3-5 day cue for real support. Returnly spent the time listening and supporting my store....I have yet to receive a single blog post from them; they must be too busy actually helping their clients, like me. I can't wait to write another review for Eduardo explaining how great my store customer's love my return policy and the experience that Returnly provides. Returnly is doing Shopify THE RIGHT WAY! Jonathan Clemmer Online Marketing Specialist Blue Lizard Sunscreen [email protected]