Roxbey Uk review for AfterShip Returns & Exchanges

March 21, 2017

Overall, this is a great app which allows you to add a fully functioning returns centre to your website. It works simply but is effective. We get a high level of returns being in plus size fashion, and this has cut down customer contact around the process which is fab. In the future it would be great if this was more customisable however. 1. The ability to add branding such as logo to the returns info page 2. The ability to amend and customise (the text at minimum) on the emails sent out to customers. 3. The ability to customise the url to one which is in the stores domain, rather than an aftership url. At the moment it suits us as it is, however long term we will have to stop using the app because of the lack of customisation as it portrays a small brand image I feel. However as a free app you dont get much better so thank you.