AfterShip Returns & Exchanges

Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

Shivam è stato di grande aiuto!

HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.) Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more. This entire process has been deceptive and frustrating. Bait and switch at every turn. Look elsewhere for your returns app needs. This one ain't the one.

I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and commitment to helping me resolve my issues made the entire experience smooth and stress-free. What impressed me most was her willingness to go above and beyond to provide assistance and make sure everything was working correctly. It is rare to receive such dedicated and customer-focused support. Chaitali is a true asset to the AfterShip team, and her excellent service reflects very positively on the company. Thank you, Chaitali, for your exceptional support and professionalism. It was a pleasure working with you. Thanks, KJ kirri

customers service was amaing! GREAT!! Again and again. They are great

Shivam was AWESOME!

Going well - I really wanted to offer free shipping returns for customers that could self generate them - but that is not possible on my plan $59 a month - but we can offer variant swaps like shoe size swap for example, customers can generate their own labels, returns are approved automatically, and we offer a 15% store credit bump when customer opts in for that in regards to returns instance -

Abi was very good!!

Your It guy saved the day. After a few text chats and a phone call we are back in business. Thank you for the help and making it work!

She was amazing and super helpful!