AfterShip Returns & Exchanges
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Damandeep Was very helpful and resolved my issue. Thank you!
damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.
David has been very helpful from start to finish. My issue was resolved! Thank you.
betrug bei der Zahlung und Kündigung!!!!
Hi there, Thank you for the feedback, and we're sorry to see the 1-star rating. We looked into your account to understand what happened, and we're a little unclear on the cause. On our side, the Returns app appears to have been installed but not configured or used — we don't see any background activity logged for it. The Tracking app was active for under an hour before uninstall. That short window makes us think you may have hit a blocker early on, or that something didn't work as expected during setup. We'd genuinely like to know what it was. We would really appreciate if you can share where things went wrong — setup, a missing feature, pricing, or something else — we'll look into it right away. You can reach us via chat or can send an email at [email protected]. Thanks, AfterShip Support Team
Thank you so much Shivam Singh! You provided an excellent service!!!
strong knowlege and great support!
Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!
Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.
Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.
Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.
Shivam è stato di grande aiuto!
HORRIBLE EXPERIENCE! Website shows different pricing every time you reload the page. They claim the setup process is 30 minutes, but there are so many bugs along the way that require support, that the process actually takes hours. And once you finally get it setup, you realize that the lower pricing tiers completely fail at making returns automated (ex: won't auto-select shipping carriers, so returns fail because the one shipping option that it'll let you choose won't work with every return.) Once you tell support that you're fed up and want to leave, they offer discounts to keep you. But then when you accept the discount to try the upgrade, they change their mind about the discount that they offered and try to make you pay more. This entire process has been deceptive and frustrating. Bait and switch at every turn. Look elsewhere for your returns app needs. This one ain't the one.
I would like to express my sincere appreciation for the outstanding support provided by Chaitali from the AfterShip team. From the very beginning, Chaitali was extremely professional, knowledgeable, patient, and responsive. She took the time to understand my requirements, guided me through the setup process, and ensured that all my questions were answered clearly. Her attention to detail and commitment to helping me resolve my issues made the entire experience smooth and stress-free. What impressed me most was her willingness to go above and beyond to provide assistance and make sure everything was working correctly. It is rare to receive such dedicated and customer-focused support. Chaitali is a true asset to the AfterShip team, and her excellent service reflects very positively on the company. Thank you, Chaitali, for your exceptional support and professionalism. It was a pleasure working with you. Thanks, KJ kirri
customers service was amaing! GREAT!! Again and again. They are great
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