AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Rating
4.7
Feedback
1,538
Reviews
Chart
#173
Shopify

All reviews

5 / 5 Share
Sept. 2, 2026

Store Using app Total reviews Average rating
Vegavero 3 months 2 5.0
5 / 5 Share
Aug. 24, 2026

great sp

Store Using app Total reviews Average rating
HeliDirect Over 4 years 12 4.7
5 / 5 Share
Aug. 19, 2026

very good app to manage our sav

Store Using app Total reviews Average rating
5 / 5 Share
Aug. 13, 2026

Damandeep Was very helpful and resolved my issue. Thank you!

Store Using app Total reviews Average rating
Aviator 21 days 11 5.0
5 / 5 Share
Aug. 12, 2026

damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.

Store Using app Total reviews Average rating
Cotes of London 9 days 4 5.0
5 / 5 Share
Aug. 4, 2026

David has been very helpful from start to finish. My issue was resolved! Thank you.

Store Using app Total reviews Average rating
Ten Little Almost 3 years 4 5.0
5 / 5 Share
Aug. 2, 2026

very patient and helpful!

Store Using app Total reviews Average rating
RBF Apparel About 2 months 2 5.0
5 / 5 Share
July 17, 2026

Store Using app Total reviews Average rating
PUFFIT 24 days 2 5.0
5 / 5 Share
July 15, 2026

it is very helpful

Store Using app Total reviews Average rating
YIBRI 1 day 1 5.0
5 / 5 Share
July 31, 2026

betrug bei der Zahlung und Kündigung!!!!

Store Using app Total reviews Average rating
HEVVA About 24 hours 1 1.0
Developer Reply

Hi there, Thank you for the feedback, and we're sorry to see the 1-star rating. We looked into your account to understand what happened, and we're a little unclear on the cause. On our side, the Returns app appears to have been installed but not configured or used — we don't see any background activity logged for it. The Tracking app was active for under an hour before uninstall. That short window makes us think you may have hit a blocker early on, or that something didn't work as expected during setup. We'd genuinely like to know what it was. We would really appreciate if you can share where things went wrong — setup, a missing feature, pricing, or something else — we'll look into it right away. You can reach us via chat or can send an email at [email protected]. Thanks, AfterShip Support Team

5 / 5 Share
July 13, 2026

Super helpful and so timely!

Store Using app Total reviews Average rating
Sunday Siblings About 4 hours 2 5.0
5 / 5 Share
July 9, 2026

Thank you so much Shivam Singh! You provided an excellent service!!!

Store Using app Total reviews Average rating
Lvorn Inc. 7 days 1 5.0
5 / 5 Share
July 19, 2026

strong knowlege and great support!

Store Using app Total reviews Average rating
Test-mooseknuckles 27 days 2 5.0
5 / 5 Share
July 5, 2026

Chaitali was very helpful and resolved my issue right away. She quickly understood the problem, provided a clear solution, and made the entire process smooth and efficient. I really appreciate her prompt assistance and excellent support. Thank you!

Store Using app Total reviews Average rating
ANIQI 3 months 1 5.0
5 / 5 Share
July 3, 2026

Arun was very patient and explained the process clearly. They were also very understanding of a mishap regarding the service request at the beginning on my end. Overall great experience.

Store Using app Total reviews Average rating
Hawkes and Co Almost 8 years 3 5.0
5 / 5 Share
July 1, 2026

Abhishek is the GOAT of customer service. We needed to retrieve some information from a record that has been archived, and he provided quick and efficient support. Kudos.

Store Using app Total reviews Average rating
Mejuri About 2 years 4 5.0
5 / 5 Share
June 27, 2026

Amazing app and service. I have been using it for a few years, and it is the best returns management solution I have used so far. Special thanks to Abhishek very professional, helpful, and knowledgeable. The app gives you many options to manage the returns process and offers a wide range of settings to customise everything based on your business needs. Highly recommended.

Store Using app Total reviews Average rating
Happy Gentleman 11 months 3 5.0
5 / 5 Share
June 17, 2026

Shivam è stato di grande aiuto!

Store Using app Total reviews Average rating
Sebago.com Over 3 years 4 4.5
5 / 5 Share
June 16, 2026

Store Using app Total reviews Average rating
Chief Merchandise Almost 2 years 1 5.0
5 / 5 Share
June 15, 2026

Store Using app Total reviews Average rating
MUSETOPIA About 1 month 3 5.0
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