AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.7
feedback
2,335
chart
#113
All reviews
Rating Breakdown
Review RSS Feed
Jan. 15, 2024
Okay App with very minimal options to customize the process, furthermore for larger ventures there are a lot of smaller costs that are added on top
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are looking for the customization on the Returns page and we have already forwarded your requirement to the development team. One of our experts will be sending you an email in order to get this sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
Oct. 17, 2023
$200 extra just for shopify auto restock.... come on... Nalinee was very helpful and attentive though. But $200 just for the automatic restock in shopify is too much.
Thank you for taking the time to share your feedback with us. We sincerely apologize that your experience did not meet your expectations, and we appreciate you bringing this matter to our attention. We value all customer feedback as it helps us identify areas where we can improve our services. We do understand that you are not satisfied with our pricing plan and the auto restock option is available on the premium plan and above. Hence we would like to discuss this further with you. One of our experts will be sending you an email in order to get this sorted for you. In the meantime, if you require any additional help, please let us know. Our ‘Support Team is available 24/7 to provide you with assistance and resolve any concerns that you may have either via live chat or you can email us at [email protected] Regards, Team AfterShip
Sept. 23, 2023
The app is not marking the actual orders as returned or being in process for return, and that causing a lot of problems for accounting and customer service! The support is not working on the weekends and they need a very long time to fix anything! be careful if you have a large number of transactions.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue has already been forwarded to the development team and we will try our best to resolve it as a priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Team Returns Center
Sept. 1, 2023
Signed up for a trial of AfterShip Returns. Their website and help docs indicate Royal Mail returns ARE possible but only after support chat is it made clear this is for Enterprise only. I have no idea why this isn't stated anywhere. Just a sentence would suffice. An afternoon wasted. Thanks folks!
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We are sorry for the confusion created however we are happy to assign you a specialist to help with setting up Royal Mail.The Royal mail integration is available on the Enterprise Plan. Also, we've added the refund request instantly. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. Our ‘Support Team' is available 24/7 to provide you with assistance and resolve any concerns that you may have. You can always contact us via the live chat option available on your account or email us at [email protected]
Sept. 27, 2023
Update 7/27: They closed our shipping account before even contacting us in regards to a false chargeback. We are still able to use the account but can not approve existing return request from our customers. Great service with great customer service. We started using Aftership Returns this year after using Aftership Order Tracking for a while. We do not get a lot of return request but it has made it easier for our customer to request returns. This app allows our customer to choose what type of return they want (Return for refund, store credit, exchange, replacement) and makes it easier for us to issue the type of refund they want without any additional step. Issues store credit, refund, exchange and replacement can be done directly on the app with a couple clicks. We highly recommend it to anyone businesses that accepts returns.
March 14, 2023
This app has some great features, but after two weeks and numerous support chats and even zoom meetings, the app is plagued with errors. The support is great, but the constant pleading for a review on various platforms is annoying.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been registered. You are our valued user, and we are committed to providing the best support at all times. We have gone through the conversation and we fixed the issue you had, however, we are improvising our application to avoid any errors However, one of our support team members sent you an email to fix this for you. We are looking forward to hearing you on email. Regards, Team AfterShip Returns Center
April 27, 2022
The app seems to be good. I've just tried couple of test orders and still waiting to see how it works when live. I've had previously an issue setting up the app and paying for SSL but after a discussion with support it has been sorted. The supper helped me to set custom domain and everything so now I hope it makes our exchange and return process faster and smooth for us and our customers.
Thank you for sharing your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. You are our valued user and we always aim to deliver a great experience. We are disappointed to know that our service did not meet your expectations. For the SSL charge not being visible, We have shared the feedback with our developers, Also, please note that Cloudflare charges us for SSL, and for that reason, we have a charge to enable the SSL on the return page. We have shared some more details with you over the email, Kindly go through the email and let us know if that works for you. Looking forward to hearing back from you. Regards, Shahvaz Returns Center
Feb. 18, 2022
The app seems to be functioning okay so far but the customer service is testy. They didn't show up for the first meeting we scheduled and when I finally got on a video chat with them they were not the friendliest or most patient when it took me time to trying to navigate the app and make sure I was set up correctly.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Also, one of our support members will get in touch with you over the email to ensure the app is been set up correctly for you. Kind regards, Shahvaz Team Returns Center
Sept. 27, 2021
They can only use Postmen App to print labels, but Postmen App cannot solve a courier account issue within two weeks.
Thank you for your valuable feedback. It is unfortunate to know that you did not have the best experience using our app. Be rest assured that your issue will be dealt with with utmost priority. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. We are available 24/7. You can always contact us via the live chat option available on your account or email us at [email protected]. Regards, Nitish Kumar Team Returns Center
July 27, 2021
So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.
Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Do let us know if you have any suggestions for us. You can contact us at [email protected]. We are available 24 X 7. Kind regards, Rupam Returns Center support
May 2, 2021
Be aware. You need to pay $120 yearly for just SSL. Otherwise, your website will shows "Not secure" next to your URL. Really don't get why they charge for this. You have to pay 12 months at once for SSL. (Many other apps on Shopify does not charge for SSL). Nowhere to mention on the description also how would I want to pay 12 months at once before I even know your app is good or not?
We apologize for the inconvenience caused. We have gone through the chat transcripts and checking for the monthly plan of SSL with the concerned team. We will get back to you with an update. ReturnsCenter Team
Dec. 9, 2020
I can't setup the Hero image or create a custom return page URL. I have sent numerous emails and have not received any assistance. My 14 day trial is over and I will be looking for another app to install.
Hi, Apologies for the inconvenience caused. Give us a last opportunity to get all your issues resolved and make you happy customer! You can always reach out to us via the chat option available on your account or email us at [email protected] We are available 24 X 7. Kind regards, Brishketu pal
Oct. 2, 2020
It is confusing and not easy to set up. I you have someone who understands all the steps you have to take to get this running in the background, then it will be easy. But for a new person setting up their shop, its not east to get running.
Hello, We are committed to helping you. One of our team members will reach out to you in order to help. Regards, Mukul Saxena
July 30, 2020
Support team left me on read. Not possible to find orders where customers left a phone number instead of an email address. Won't upload high quality imagery, only let's you use low quality pictures:(((((
July 22, 2020
I really need this pop up window to go away so that is why I'm writing a review. But for some reason it won't let me submit it!
Dear customer, Thanks for your review. Sorry that the pop up window bothers you. We have closed that. :)
July 7, 2020
Looks great but Its been a headache to add it to my homepage and there's no way to contact the developers. Shame seems great.
Dear customer, Thank you for your review. To add your returns page to your store, you can simply copy your returns page URL, which is ".returnscenter.com", and then paste this to your store website by: - In your return policy page, add a text string, e.g. "visit returns center" and add the link; - in your store theme footer section, put the the link in your website footer. Hope this will help! Thanks
July 3, 2020
The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!
June 17, 2020
Every time we try to approve a return it says network error. We would like to be able to automatically approve all returns.
Hi there, thank you for your review. To enable automatic return approval, you can go to Settings > Returns methods, and turn on "auto approve". You can also set zones or routing rules. Hope this would help. Thanks.
June 9, 2020
so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but: 1. its complicated to use and setup 2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work 3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return. im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails
Dear AfterShip Returns Center user, Thank you for leaving us a review. We're sorry you feel that way. 1. Regarding the setup process, would you mind let us know where you find it complicated so that we could improve. 2. Postmen is one of our company's product and it's completely free now. In this app you can connect with your own courier account to generate labels using negotiated rates. If you don't have a courier account, we also provide discounted USPS courier account for you to setup. 3. Regarding the email notifications, actually, when you update a return, you can always "uncheck" the send email notification option, in this case, Returns Center will not send out the notification emails to your customers. Thank you for choosing Returns Center, we are always improving our app. Hope to see you again soon!
June 2, 2020
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Thank you for your review. Could you please explain the issue you are facing and share your email ID with us?