AfterShip Returns & Exchanges

Dec. 1, 2023

We have been using AfterShip a smidge over a year now. Before this week, I may have given them 4-5 stars; however, there was a change to the app that overrode our return rules; creating an issue for our users. In trying to force an upgrade, at a 70% cost increase, our app no longer functioned as before, nor as desired. After working with support for three days, it was finally resolved today, when the agent, Ayush, removed the forced upgrade. Now our app appears to be performing as needed. There is no way for the user to work around the upgrade and it is not clear that is the issue. All you will need is some patience, an understanding of how the app is supposed to perform for your site, and a fierce determination to reach a support agent who will comprehend the issue and needs of the customer, and be willing to stick with it to make the correct changes.

Sept. 16, 2022

Unfortunately I had to delete the app I wish it would have worked for me. Because the trial period allows you to block the associated collections you don't allow for returns. I own a subscription box business and these items are already discounted. I wish they had a lower plan for those of us that really don't have a lot of returns but need some essential tools to process other returns. Just not a good fit for our company. But the Support team is still excellent and I am certain others will love this app.

Feb. 23, 2022

So far so good, however, I am having a few troubles customising to look just like our website, but looking into it further.

Jan. 4, 2022

I was excited to use this app but setting up the returns domain is complicated. I'm going to delete the app and look for an app that's more user friendly setting up domains. If you are more advanced setting up Cname records and things of that nature then this app is for you.

Sept. 1, 2021

I use this app for returns for my store that is launching soon. It seems pretty user friendly and I appreciate the customization options, though I wish more of it was automated so it wasn't so manual for a new business owner.

June 24, 2021

Good application but the app is very costly. If you can lower your prices, then a lot of Shopify users will be able to use it in INDIA. All the features are great. Loved the option in which customer can ask for a refund from their side.

May 26, 2021

I have been asked to write a review before even using the product. Customer Service was quick when trying to set up the free trial.

May 16, 2021

I do not like that Postmen can not be integrated with Stamp.com I have not used the app fully to give it a solid review. I am just starting out.

March 9, 2021

I really like the look of this app from the customer's standpoint but from the merchant side It doesn't make sense that the return window starts the day the order was placed It should begin once the item has been delivered because packages can take one to five business days to deliver And there is no way to delete returns, at least give the option to run tests and delete test returns

Oct. 2, 2020

Looks good! Only 3 Free Returns is really very stingy and as lowest pricing 9$ for 20 returns + 0,50$ EXTRA for every single return over the 20 is also not very pleasant. Especially for young start-ups without capital the pricing is almost FIES! If you would accept and check the returns for these prices would be great. (Little joke) Unfortunately, the monthly amount cannot be settled via the Shopify billing. If this would be fixed, I could imagine to award one more star. Best regards.

Sept. 29, 2020

Its a nice UI and UX but I feel like some key features are missing. I want to be able to see what the customer sees when they make a return. And how do we edit the merge tags?

Aug. 28, 2020

The concept is good but it was preventing the Add to Cart button from being shown on my website. Unfortunately, customer service was not helpful. I had to work around it by installing it on an older theme. She asked me to just reinstall it. Um no I'm not going to reinstall something that prevents people from shopping. I would prefer however if it just worked on the current theme.

Aug. 6, 2020

I don't enjoy the postmens integration please offer more options like pirateship. Postmens charges $20 as a hold instead of charging separately per label. please give us more options of flexibility

Aug. 6, 2020

It sounds like a good idea on paper, but the link they want me to use goes nowhere. Maybe if I wait the 48-72 hours?

Aug. 4, 2020

The app is good however like most returns apps on shopify, if you're not giving away free returns you can't seem to just send a manual email to say this is how you send it back without it requesting a pdf to download.

July 30, 2020

Still learning how to use

July 5, 2020

Very simple app. Could do with being prettier and more intuitive. Also I'm amazed it doesn't allow you 'the store owner' to manually create a return (on behalf of your customer) that may be outside of your normal return parameters. For example, lets say you've sent your customer their order but for whatever reason it's been delayed / lost etc and by the time the customer gets the item the return deadline you have selected (say 14 days) has passed and she want to return it for another size. Well, neither they not you can do this !!!! without amending the settings globally to accommodate! You would think the Master user would not be tied by any restriction on creating a return but they are!! Small point but a pain in the backside every time you have to change.

July 5, 2020

This Application works in principle, however there are issues with setting up multiple team members. I am still waiting for the Developers to help me resolve this.

May 25, 2020

I used this app to help me organize and keep track of my returns. It does great for offering prepaid labels but I wish it would allow me to change a status, like when a customer has already asked for a refund to original payment but would like to change it to a store credit.

May 19, 2020

Not compatible w Checkout/ Settings. Only works with email only. SMS customer cannot request a RMA .