AfterShip Returns & Exchanges
The reviews for the Shopify App are overwhelmingly positive, with users praising the excellent customer service and quick resolution of issues. Many users mentioned specific support team members who were helpful and efficient in resolving their queries. The app itself was described as very helpful in managing returns and providing various options for customization. However, there were a few negative reviews highlighting issues with pricing discrepancies, hidden features behind paywalls, and some technical difficulties with the app loading. Overall, the app seems to have strong customer support and functionality for managing returns.
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It is on the cheaper price point because it claims to be able to do certain functions when in reality it can't. I've been on multiple calls to ask why a settings function will say you can do certain things, when in reality it won't let you do them. This happened more than once. No change happens after you show them it doesn't make sense either.
Hi Angel Ruche Team, Thank you for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how frustrating it must have been to reach out to our team multiple times without getting the resolution you were expecting. We reviewed your recent conversations with our Support team regarding the Returns & Exchanges feature. Based on our review, the specific workflow you were looking to stop is managed outside of AfterShip, which means our team is unable to control or disable it directly. We understand, however, that this may not have been clear and that the experience was understandably frustrating. We sincerely apologize for the inconvenience and for not delivering the experience we expect for our merchants. Your feedback is important to us and we’ll certainly take it into consideration. Our team will also follow up with you via email regarding this concern. We’d be happy to discuss this further and explore possible solutions or ways to help prevent this from happening again. Thank you again for sharing your feedback and giving us the opportunity to look into this.
I was excited to set up a returns portal with Aftership, but you can't even set up basic return criteria like using the 'delivery date' for the return window without paying for the $119 plan, super disappointing and not worth it if you're a small business
Hello Team, We’re sorry to hear about your experience and we completely understand how frustrating it can be when a feature you need isn’t available within the plan you expected. That’s not the experience we want to deliver to our customers. We’d love the opportunity to help. The return criteria feature you’re looking for can be provided to you and we'd be happy to reach out and offer a demo of our product. This will also give us a chance to better understand your business needs walk you through the available options and help you make the most of AfterShip for your business. We truly appreciate you sharing your feedback and we hope we can turn your experience around and make your journey with us a much more positive one.
Great customer service! Rahul is very responsive and helpful:)
Daman - was so helpful, I have been trying to solve issues on my account for a while, finally Daman contacted me via a call and resolved these issues. She is so helpful, and polite, as well as patient! Thank you Daman.
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