AfterShip Returns & Exchanges
The reviews are overwhelmingly positive about the app’s customer support, with many merchants praising specific team members for being responsive, patient, knowledgeable, and quick to resolve setup or account issues. Several reviewers say the app is easy to use once configured, helps streamline returns and exchanges, and offers useful customization options for different business needs. A number of merchants also mention that the app saves time and works well for managing returns, especially when support helps them through onboarding or troubleshooting. The main negatives center on pricing, feature gating, and occasional reliability or transparency issues. Some reviewers feel important functions are locked behind higher-tier plans, that advertised capabilities do not always work as expected, or that pricing and discounts can be confusing or inconsistent. A smaller set of reviews mention bugs, slow or repetitive support experiences, and frustration with setup taking longer than promised. Overall, the app is seen as strong in support and useful functionality, but some merchants are disappointed by paywalls and limitations in lower plans.
Review RSS feed
I’ve tested multiple return apps, and this is by far the absolute worst — terrible UX, overly complicated setup, unintuitive design, and useless support. I’ve been stuck with it for almost a month, and I’m convinced its glowing reviews are bought. It’s pricier than every competitor. Only a fool would sign up for their $120 plan. Even the $19 tier rips you off, charging an extra $12/month just to add one more user. I have no idea if they’re just money-hungry or completely out of touch. Other apps are easy to configure with fast, helpful support. This one? They’ll spam you with walls of text and endless emails, but never resolve your actual issue. Check the bad reviews before you install it. Don’t sink hours into setup only to realize this app is garbage.
Hi Team, Thank you for sharing your feedback with us. We value your perspective and appreciate the opportunity to understand your concerns and help you make the most of AfterShip Returns. We noticed that you reached out to our support team yesterday regarding the pricing of the additional team member plan. During the conversation we shared the relevant pricing details however, we didn't receive a further response from your end. That said, we understand that pricing is only one part of the overall experience and we're sorry if our communication or product experience has left you feeling this way. This certainly isn't the kind of experience we want any of our merchants to have. If you're open to reconnecting with us, we'd be more than happy to arrange a comprehensive product demo and walk you through the platform, its features and configuration options. We'd love the opportunity to help you understand how you can get the most out of AfterShip for your business needs and give you a clearer perspective on how our solution compares with other available options. We genuinely value your feedback and hope to have another opportunity to turn your experience around. Best regards, Team AfterShip
The agent was efficient and knowledgeable.
Not only is the app great and provides so many customization options, but the customer service I receive if I have any questions is impeccable. Daman has been so helpful and responds so quickly with solutions. I even had one request, that was more of an aesthetic thing and not a bug or anything wrong with their app, and he asked their tech team to make this update on the app! Amazing service, amazing app. Will be sticking with them for sure!
Works perfectly, and the return flow is super simple! Setup was a little messy for me at first, but **Deman from Support** joined a meeting with me and handled the entire setup. Amazing support and a great app. Honestly, Deman and the team deserve 10/5 stars haha! Highly recommended!
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.