AfterShip Returns & Exchanges for Shopify

AfterShip Returns & Exchanges

Retain traffic & revenue with exchanges and store credits
Developer
AfterShip
Rating
4.7
Feedback
1,393
Reviews
Chart
#300
Shopify
Reviews over time
New reviews per month across the app's lifetime.
App ranking
Overall position in the Shopify App Store.
Reviews summary

The reviews for the Shopify App are mostly positive, highlighting the helpful and timely customer service provided by the support team. Customers appreciate the quick resolution of issues, clear explanations, and the professionalism of the support staff. The app itself is praised for its features like returns management, customization options, and ease of use. However, there are a few negative reviews mentioning issues with pricing discrepancies, hidden features behind expensive plans, and occasional technical glitches that require multiple restarts. Overall, the app seems to be well-received for its functionality and the quality of customer support.

Time spent using app
How long merchants keep the app installed.
Less than an hour 7%
Less than a day 12%
Less than a month 24%
Less than a year 24%
More than a year 24%
All reviews
5 / 5 Share
Aug. 13, 2026

Damandeep Was very helpful and resolved my issue. Thank you!

Store Using app Total reviews Average rating
Aviator 21 days 11 5.0
5 / 5 Share
Aug. 12, 2026

damandeep.kaur was superb. The best customer service I have had for a long time. Great demeanor, voice, efficient.

Store Using app Total reviews Average rating
Cotes of London 9 days 4 5.0
5 / 5 Share
Aug. 4, 2026

David has been very helpful from start to finish. My issue was resolved! Thank you.

Store Using app Total reviews Average rating
Ten Little Almost 3 years 4 5.0
5 / 5 Share
Aug. 2, 2026

very patient and helpful!

Store Using app Total reviews Average rating
RBF Apparel About 2 months 2 5.0
5 / 5 Share
July 17, 2026

Store Using app Total reviews Average rating
PUFFIT 24 days 2 5.0

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