IZ Adaptive review for AfterShip Returns & Exchanges

2 / 5

July 27, 2021

So far the app is easy to setup - in SOME ways - and the customer supposrt is initially very responsive... but then they take forEVER to answer questions, frequently do not understand the questions in the first place, frequently do not READ the questions properly, and need to send very simple requests such as "cancel my subscription" to another "team". Customer service requests go round and round and round and my experience has been extremely frustrating. Definitely considering looking for another option as soon as I can get one setup.

Using app

Over 1 year

Total reviews

12

Average rating

4.1

Developer Reply

Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. Your feedback has been noted. We would ensure that you experience the best customer support. Do let us know if you have any suggestions for us. You can contact us at [email protected]. We are available 24 X 7. Kind regards, Rupam Returns Center support

AfterShip Returns & Exchanges for Shopify
AfterShip Returns & Exchanges
4.7 star
2,396 reviews

Automated Returns and Email Notifications

Developer
Shopify App Store