Hand In Pocket review for AfterShip Returns & Exchanges

The app works BUT there is a bug in the system and the developers have yet to resolve it which is frustrating..Issue-customer submits return for approval- dashboard will show you have 0 pending returns to approve. You will only become aware that you have pending approvals if a) an irate customer calls you to ask why you haven't approved their return or b) you add "check the pending approvals folder for returns" to the long list of things you have to do to manage your business. Ridiculous- these notifications should be pushed automatically (which used to happen) please fix this!!