Mini Dreamers review for AfterShip Returns & Exchanges
June 9, 2020
so disappointed. honestly there aren't that many options for an automated return app. Don't have much of a choice so I'm using this but: 1. its complicated to use and setup 2. They MAKE you use their partner app Postmen. We already use shipstation for shipping orders out and now ih ave to pay for another app just to get this to work 3. not that many options for customization. It sends way too many emails to the customers regarding the return process and when i contacted customer support to turn them off they said its not possible. The customer is going to receive emails through shopify regarding their return and also from this app. Its annoying for the customer to receive literally 5 emails regarding their return. im continuing to search for another app and hoping to switch soon if these issues aren't resolved. doesn't make sense to me to be forced to send emails
Dear AfterShip Returns Center user, Thank you for leaving us a review. We're sorry you feel that way. 1. Regarding the setup process, would you mind let us know where you find it complicated so that we could improve. 2. Postmen is one of our company's product and it's completely free now. In this app you can connect with your own courier account to generate labels using negotiated rates. If you don't have a courier account, we also provide discounted USPS courier account for you to setup. 3. Regarding the email notifications, actually, when you update a return, you can always "uncheck" the send email notification option, in this case, Returns Center will not send out the notification emails to your customers. Thank you for choosing Returns Center, we are always improving our app. Hope to see you again soon!
