AfterShip Returns & Exchanges
Automated Returns and Email Notifications
Rating
4.6
feedback
1,227
chart
#1,863
All reviews
Review RSS Feed
Oct. 19, 2025
UPDATE: Its been around a month since installing still not a single return complete, maybe Im just having an unlucky experience with them but it shouldnt take this long to fix the problem, I would be hesitant about signing up. ZERO SUPPORT, waited a week, multiple cancellations on support calls, then they hook me up with a sales guy that cant do anything for me, would avoid.
Dear Customer, We're sorry to hear about your experience. Upon further investigation of your chat history, we can see that there was a support call requested on 03-Oct, to be scheduled sometime this week and there were no "multiple cancellations". We've sent you another email to confirm the details and request your reply at the earliest. Also, we have not forwarded or directed you to our sales team during any of your conversation on chat so we are not sure if you have filled our our Contact Us option from our website. As a long term user of our application we appreciate your feedback and will work to ensure that your experience with the product & support is of the highest level. We await your response on the follow-up email. Regards Philips AfterShip Support
Sept. 9, 2025
Aug. 23, 2025
I want to recognize Raja for this excellent customer service. He guided me through updating my return policy, making the process simple and stress free. He was knowledgeable, helpful, and I truly appreciate his support.
Aug. 20, 2025
Karan provided me with satisfactory service after days and days of getting terrible, unhelpful responses. It is difficult to determine if I was actually assisted or if enough time went by that the issue resolved itself. Overall I am dissatisfied with the way this way handled but very grateful that Karan provided me with actual customer service in the end.
Aug. 14, 2025
Aug. 4, 2025
Moazzam's support was excellent. He was very patient and knowledgeable. Aftership itself is a great product and good value. Highly recommend.
Aug. 1, 2025
July 29, 2025
July 28, 2025
June 26, 2025
Moazzam Ali, was very helpful and patient. He is a very knowlegable consultant. I am very satisfied with his customer support service.
June 24, 2025
June 22, 2025